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About the Role
As a Food & Beverage Attendant, you will warmly welcome guests and guide them through our culinary offerings, recommending dishes and beverages. Your precision, customer satisfaction focus, and collaborative spirit are key to making every event a success.
Responsibilities
- Create a welcoming and friendly atmosphere, turning moments into memories and experiences into stories.
- Transform obstacles into opportunities through problem-solving and positivity.
- Elevate dining experiences with personalized food and beverage suggestions in outlets and events.
- Upsell by crafting unforgettable experiences that leave guests wanting more.
- Proactively increase product knowledge.
- Communicate confidently with guests and colleagues for seamless teamwork.
- Meticulously set up and pack service areas, taking pride in the space.
Requirements
- Proven track record in customer service within the hospitality sector.
- Proficiency in food & beverage protocols, including table service, beverage expertise, event service, and coffee crafting skills (strongly valued).
- Adaptable in diverse food & beverage settings with flexibility across different schedules, including early mornings, evenings, weekends, and public holidays.
- Possession of a valid RSA or equivalent qualification for the specific Country / State / Territory.
- Passion for engaging with patrons and collaborating within a diverse team.
Skills
- Customer service
- Food & beverage protocols
- Table service
- Beverage expertise
- Event service
- Coffee crafting
- Adaptability
- Communication
- Teamwork
- Problem-solving
- Upselling
Location
- Circular Quay, Sydney
Work Type
- Full-time
- Part-time
Experience Level
- Not specified
Education Level
- RSA or equivalent qualification
Benefits
- ALL Heartist Membership with discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts on accommodation, services, and events.
- Accor Live Limitless (ALL) Loyalty Program for earning status and reward points.
- Access to Accor’s industry-leading training platforms (Accor Academy and Typsy) for career development.
- Opportunity to build a global hospitality network.
- Worldwide career growth opportunities within Accor's extensive network.
About the Company
- Pullman Quay Grand Sydney Harbour is an iconic hotel in Circular Quay, offering luxurious apartments with stunning harbour views.
- The hotel provides a unique hybrid of premium accommodation and long-term residential living, delivering a personalized guest experience.
- Features two standout food & beverage venues: Flaminia (modern Italian) and Acapulco ElVista (coastal Latin bar).
- Offers exceptional meeting and event spaces suitable for corporate functions and weddings.
- Accor is a world-leading hotel operator with over 5,000 hotels in 110 countries.
Equal Opportunity
- At Accor, we welcome you as you are.
- Accor is an inclusive company, building diverse teams across the globe.