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About the Role
The Nutrition Navigator provides comprehensive prescreening and assistance for government entitlement benefits and immigration benefits, with a focus on SNAP. This role involves engaging in multi-faceted activities to reach communities across all boroughs, aiming to increase the number of families enrolled in various benefits. The Nutrition Navigator will be part of the MSS department, delivering education and services to the community.
Responsibilities
- Review individuals’ and families’ eligibility for the federal SNAP program and other benefits.
- Assist eligible individuals and families with the SNAP application process and follow-up.
- Engage in mediation with the Human Resources Administration (HRA) and project partners to resolve SNAP application issues.
- Advocate on behalf of community members to help families enroll into SNAP.
- Process SNAP applications through AccessNYC.gov.
- Respond to telephone requests for information and follow up with callers.
- Prescreen for other entitlement benefits for referrals or assistance.
- Conduct public speaking and outreach efforts, including community events, fairs, and presentations.
- Act as a liaison between community members and city departments or service departments.
- Prepare reports as required by funding sources.
- Attend meetings and trainings as directed by funding source or Director.
- Perform other duties and tasks as assigned by the Director.
Requirements
- Bachelor’s degree in social science or related field preferred.
- A minimum of a high school degree with at least two years of direct social service experience, particularly in low-income communities, will be considered in lieu of a bachelor's degree.
- Must be willing to travel within the 5 boroughs.
- Willingness and ability to work on evenings and weekends when needed.
Skills
- Good oral communication skills.
- Ability to interact with a wide range of individuals.
- Good computer skills and experience with database software.
- Comfortable working independently in a constantly changing work environment.
- Basic knowledge of government benefits programs and local service delivery systems preferred.
- Bilingual in Chinese (Cantonese and/or Mandarin) and English required.
Location
- New York, NY
Work Type
- Full Time
- Onsite
Experience Level
- 2+ years of direct social service experience preferred
Education Level
- High School Diploma or equivalent
- Bachelor's Degree in social science or related field preferred
Salary/Compensations
- $43,500 annually
Benefits
- Generous paid time off (holiday, sick and vacation time)
- Medical
- Dental
- Vision
- Basic Life Insurance Coverage
- Commuter Benefits
- 403(b) Retirement Plan
About the Company
- Founded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well-being of immigrant and low-income New Yorkers through holistic services and community-led impact.
- CPC is the nation’s largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members annually through 50+ high-quality programs and services across 35 sites in New York City.
- The Multi-Social Services Center (MSS) is a walk-in center in Lower Manhattan that aims to meet the needs of the Chinese and immigrant community to assist recent entrant families adjust to their new environment in America.
- MSS staff consists of bi- and tri-lingual and bi-cultural staff reflecting the diverse cultural background of our community.
- MSS assists community members with various entitlement applications such as SNAP, health benefits, and fair housing, translation of various benefit forms to aid families make the transition, ensure child health and wellness, and ease the burdens of seniors.
Equal Opportunity
- CPC is an Equal Opportunity Employer.
- CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.