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About the Role
The Commercial Strategy Manager, Merchant leads the design, optimization, and implementation of Rocket Now’s merchant-facing commercial engine. This role is positioned at the intersection of Business Operations (BizOps), Commercial Strategy, and Process Engineering, focusing on building scalable workflows to ensure smooth operations across all acquisition channels and setting SME and B2B teams up for success.
Responsibilities
- Own the end-to-end commercial operational lifecycle, including segmenting the merchant base, building custom value propositions, re-engineering sales workflows, streamlining deal approvals, and launching new go-to-market processes.
- Define and execute distinct commercial strategies for key merchant segments.
- Analyze merchant LTV, acquisition costs, and churn drivers to optimize target allocation and yield by segment.
- Custom-fit Rocket Now’s ROI narratives and pitch architectures to match different merchant categories.
- Audit and streamline the merchant lifecycle from lead routing and contract negotiation to deal-desk approvals, onboarding, and account handoffs.
- Analyze frontline execution metrics using data diagnostics to remove operational drag, reduce sales cycle times, and increase partner onboarding velocity.
- Establish clear policies and guidelines across the business for sales partners and local operations teams.
- Design, test, and roll out scalable commercial frameworks, SOPs, and pitch tools across the merchant organization.
- Partner with Sales Ops and Product to embed optimized commercial rules and automated workflows.
- Align Sales, Marketing, Legal, Finance, and Product teams around new commercial rollouts and operational standards.
- Write SQL queries to monitor process yield, deal conversion rates, SLA compliance, and segment performance.
- Build automated BI dashboards (e.g., Sheets, PowerBI, Superset) for real-time visibility into segment performance, deal velocity, and operational health.
Requirements
- 4+ years in strategy, business operations, sales operations, or management consulting, with a focus on process redesign and commercial execution.
- Demonstrated ability to audit complex workflows, build segment-differentiated go-to-market frameworks, and lead multi-stakeholder rollouts.
- Strong proficiency in SQL and spreadsheet modeling to quantify process friction, analyze datasets, and model segment performance independently.
- Strong execution and leadership skills, with a track record of driving process adoption across sales or account management teams.
- Business-level English and Japanese to ensure smooth communication with local partners.
- Background in three-sided marketplaces, e-commerce, or food delivery (preferred).
Skills
- SQL
- Spreadsheet modeling
- Data diagnostics
- BI dashboard creation
- Change management
- Process redesign
- Commercial execution
- Sales workflow re-engineering
- Deal approval streamlining
- Go-to-market process development
Location
- Japan
Work Type
- Full-time Employee
Experience Level
- 4+ years
About the Company
- Rocket Now is a food delivery service with no delivery or service fees, offering a wide variety of cuisines quickly and affordably. It has won the Excellence Award in the Shopping Category at the Best App Awards 2025 and achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both iOS and Android app stores, surpassing 5 million downloads in 15 months.
- CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a Fortune 150 technology company. CP One Japan operates the 'Rocket Now' brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions.
Equal Opportunity
- Individuals entitled to employment protection (e.g., veterans receiving benefits, people with disabilities, etc.) may be given preferential consideration in the hiring process.