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About the Role
As a Front Office Manager (m/f/d), you will ensure our guests feel welcome from the very first moment with your sense for people and your presence at the reception. You will lead your team with empathy and clarity, creating a motivating work environment. Your goal is a smooth process at the front office – from arrival to check-out – and a professional appearance that inspires guests long-term.
Responsibilities
- Conducting check-ins and verifying reservations, overbookings, and options
- Monitoring the cost and accommodation revenue budget
- Ensuring quality standards and maintaining the quality management system
- Creating duty and vacation schedules
- Onboarding, motivating, and leading the reception team
- Conducting internal coaching, cross-training, and planning training sessions for the further development of front office employees
- Developing trainees
- Close collaboration with the reservation and sales departments
Requirements
- Willingness to take responsibility and be a role model
- Personality and strong hosting qualities
- Training in hotel management or at least 2 years of professional experience in the hotel/gastronomy industry or interest in a career change (e.g., with several years of experience as a team leader in the service sector)
- Enjoyment in developing employees and initial leadership experience required
- Hosting qualities and passion for the hotel industry, as well as a high quality awareness and service orientation
- Open, communicative demeanor, good manners, and good expression in German & English (spoken & written)
- Teamwork and willingness to support across departments – we achieve our successes together
Skills
- Leadership
- Communication
- Customer Service
- Quality Management
- Team Management
- Coaching
- Training
- Interdepartmental Collaboration
Location
- Berlin-Alexanderplatz
Work Type
- Full-time
Experience Level
- Entry-level leadership experience
- Minimum 2 years of professional experience in the hotel/gastronomy industry
Education Level
- Hotel management training
Salary/Compensations
- According to collective agreement
About the Company
- Our heart beats turquoise. Working at Motel One is like coming to friends, where appreciation and support are paramount and individual personality is welcome. We treat each other on equal terms and see ourselves as a team: from management to trainees. With our shared passion for modern design and high service quality, we create a home away from home for our guests at Motel One. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards, and prime city-center locations at an attractive price. As the founder and pioneer of the Budget Design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and shape Motel One with us.