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About the Role

The General Manager - Networking and Connectivity is accountable for the strategy, commercial performance, and end-to-end delivery of CT's networking and connectivity outcomes. This role involves full profit and loss ownership, growing sustainable revenue and margin, shaping competitive managed services and connectivity offerings, and ensuring customers receive secure, reliable, and commercially sound outcomes.

Responsibilities

Define and execute CT’s networking and connectivity strategy, aligned to business growth and customer needs.
Own the portfolio roadmap across managed networks, LAN/WAN, SD-WAN, wireless, internet, carrier services, network security, and related solutions.
Identify market, technology, and customer opportunities to develop new services, partnerships, and recurring revenue.
Own the function’s P&L, including revenue, margin, operating costs, budgets, forecasting, and contribution targets.
Drive pricing, packaging, commercial governance, recurring revenue, utilization, and delivery economics.
Partner with Sales, Account Management, and Marketing to build pipeline, strengthen propositions, and convert strategic opportunities.
Act as an executive sponsor and trusted advisor for key customers, supporting complex pursuits, renewals, and material service issues.
Ensure solutions are commercially viable, technically supportable, and aligned to customer requirements.
Lead reliable, secure, and scalable delivery across managed network operations, connectivity services, and projects.
Establish clear service standards, capacity plans, and performance visibility, ensuring service levels and customer commitments are consistently achieved.
Drive standardization, automation, and continuous improvement to improve quality, efficiency, and cost-to-serve.
Build strong relationships with carriers, distributors, and technology partners, managing commercial terms, performance, and risk.
Maintain the partner capability and accreditations required to support CT’s networking portfolio.
Lead, coach, and develop a high-performing multidisciplinary team with clear accountability and succession plans.
Ensure strong governance across security, risk, change, incident, problem, and commercial management.
Provide clear executive reporting on financial performance, service delivery, customer outcomes, and key risks.
Drive the ongoing growth, maturity, and market relevance of CT’s networking and connectivity portfolio.

Requirements

Proven senior leadership experience within an MSP, telecommunications provider, systems integrator, or technology services environment.
Demonstrated ownership of a material P&L, with a track record of profitable growth and improved commercial performance.
Strong knowledge of enterprise networking and connectivity, including LAN/WAN, SD-WAN, wireless, internet, carrier services, network security, and managed networks.
Experience leading multidisciplinary teams across technical delivery, operations, commercial, and customer engagement.
Strong financial and commercial acumen across budgeting, forecasting, pricing, margin management, and investment cases.
Proven ability to develop service propositions, go-to-market strategies, and recurring revenue models.
Strong commercial negotiation and vendor management skills, including contracts, incentives, and service performance.
Experience overseeing complex customer solutions from opportunity through transition, delivery, and ongoing service.
Understanding of service architecture, operational support models, automation, security, and technology lifecycle management.
Ability to challenge and govern complex technical solutions without becoming the technical dependency.
Strong understanding of Australian and New Zealand technology, vendor, and MSP market trends.
Executive-level communication, influence, and stakeholder management skills.
Customer-focused and commercially decisive, with strong judgment and the ability to balance competing priorities.
Calm, credible, and action-oriented leadership style, particularly in complex or high-impact situations.
Inclusive and collaborative leader who builds accountability, capability, and high-performing teams.
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Skills

Networking
Connectivity
Managed Networks
LAN/WAN
SD-WAN
Wireless
Internet
Carrier Services
Network Security
P&L Management
Commercial Negotiation
Vendor Management
Service Delivery
Team Leadership
Stakeholder Management
Financial Acumen
Go-to-Market Strategy
Recurring Revenue Models

Location

Australia
Sydney
Melbourne
Canberra

Work Type

Hybrid working
Team anchor days

Experience Level

Senior leadership experience

Education Level

Relevant tertiary qualifications and industry certifications in networking, security, service management or commercial leadership are desirable.

Benefits

Extensive training and development opportunities
Extensive discounts and benefits
Choice of IT equipment
Access to cost-price tech for personal needs
Fun team events

About the Company

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations.
Recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68.
On a mission to redefine the customer experience.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
A team that values innovation, inclusivity, variety, and diverse backgrounds.

Equal Opportunity

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.