Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this MANAGER STRATEGIC PROGRAMS role.

Rezi rewrites your resume against City of Toronto's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the MANAGER STRATEGIC PROGRAMS posting at City of Toronto — free, in seconds.

About the Role

Toronto Shelter & Support Services (TSSS) is seeking two strategic and results-oriented leaders to join its Service Planning & Integrity (SPI) management team. These are unique opportunities to provide leadership for critical initiatives that strengthen Toronto's homelessness response system through strategic policy and service system planning, or the advancement of Coordinated Access and housing-focused system coordination. Successful candidates will play a key role in driving service excellence, fostering collaboration, and improving outcomes for people experiencing homelessness across the city.

Responsibilities

Provide strategic leadership in the planning, development, implementation, and evaluation of policies, programs, services, and initiatives that support divisional priorities and improve outcomes for people experiencing homelessness.
Identify emerging trends, opportunities, risks, and challenges, and provide strategic advice and recommendations to support informed decision-making and continuous service improvement.
Lead complex initiatives that advance system effectiveness, accountability, innovation, and evidence-informed practice.
Build and maintain collaborative relationships with internal and external stakeholders, including community partners, Indigenous organizations, people with lived experience, housing and homelessness service providers, other City divisions, and government partners.
Lead engagement, consultation, and partnership activities that support policy development, program implementation, and service system improvements.
Represent the Division and the City on interdivisional, intergovernmental, and community-based committees, working groups, and initiatives.
Lead initiatives that strengthen organizational performance through strategic planning, program evaluation, performance measurement, data analysis, quality assurance, and risk management.
Develop and monitor performance measures, reporting frameworks, and business processes to support accountability, transparency, and evidence-based decision-making.
Identify opportunities to improve service delivery, operational effectiveness, and client outcomes through continuous improvement initiatives.
Lead and oversee complex, high-profile projects involving multiple stakeholders, competing priorities, and significant organizational impact.
Manage project planning, implementation, monitoring, risk mitigation, and evaluation activities to ensure successful delivery of strategic objectives.
Support organizational change initiatives and foster a culture of innovation, collaboration, and continuous learning.
Prepare and oversee the development of reports, briefing notes, presentations, dashboards, and other materials for senior leadership, City Council, committees, and external stakeholders.
Communicate complex policy, program, operational, and performance information to diverse audiences and provide strategic advice to support decision-making.
Lead, mentor, and develop a multidisciplinary team, fostering a high-performing, inclusive, and collaborative work environment.
Manage staff performance, workforce planning, employee development, and day-to-day operational activities.
Develop, administer, and monitor operating and project budgets, ensuring effective stewardship of resources and compliance with corporate policies.
Advance equity, anti-Black racism, reconciliation, and client-centered approaches in policy, program, and service design.
Promote a culture of service excellence through collaboration, engagement, continuous improvement, and responsive service delivery.
Ensure compliance with all applicable legislation, regulations, corporate policies, and occupational health and safety requirements.

Requirements

Post-secondary education in a discipline pertinent to the job function (e.g., public administration, social policy, public policy, social sciences, urban planning, community development, or a related field) combined with relevant experience, or an equivalent combination of education and experience.
Considerable experience leading the development, implementation, evaluation, and continuous improvement of complex policies, programs, services, or system-wide initiatives through strategic planning, program evaluation, research, and data-informed decision-making.
Considerable experience leading complex, high-profile projects and strategic initiatives involving multiple stakeholders, competing priorities, and significant organizational impacts, supported by strong analytical, critical thinking, and problem-solving skills.
Experience leading, developing, and motivating multidisciplinary teams within a collaborative and inclusive environment, including performance management, employee development, labour relations, conflict resolution, and workforce planning.
Experience designing, implementing, and managing performance measurement frameworks, indicators, dashboards, and reporting processes to monitor outcomes, track system performance, identify trends, and support organizational accountability.
Sound knowledge of current issues, trends, legislation, and emerging practices related to housing, homelessness, human services, social policy, or related sectors, with experience working in a complex public, community, or social service environment.
Highly developed communication, facilitation, and presentation skills, with experience preparing and delivering complex reports, briefing materials, business cases, policy recommendations, and presentations for senior leaders, elected officials, and external stakeholders.
Ability to build and maintain effective relationships with community organizations, Indigenous partners, government agencies, service providers, funding partners, elected officials, and other internal and external stakeholders.
Excellent interpersonal, consultation, negotiation, and collaboration skills, with the ability to establish credibility and work effectively with staff and leaders at all levels of an organization.
Strong leadership, organizational, and change management skills, with the ability to foster innovation, lead through complexity, manage change, and contribute effectively as a member of a senior management team.
Knowledge of relevant legislation, regulations, standards, and best practices, including the Occupational Health and Safety Act, municipal governance principles, privacy and information management requirements, and equity, anti-racism, accessibility, and reconciliation frameworks.

Skills

Strategic planning
Program evaluation
Research
Data-informed decision-making
Project management
Analytical skills
Critical thinking
Problem-solving
Team leadership
Performance management
Employee development
Labour relations
Conflict resolution
Workforce planning
Performance measurement
Data analysis
Communication
Facilitation
Presentation
Relationship building
Interpersonal skills
Consultation
Negotiation
Collaboration
Organizational skills
Change management
Innovation

Location

METRO HALL, 55 John Street

Work Type

Full-Time

Experience Level

Considerable experience leading the development, implementation, evaluation, and continuous improvement of complex policies, programs, services, or system-wide initiatives
Considerable experience leading complex, high-profile projects and strategic initiatives
Experience leading, developing, and motivating multidisciplinary teams
Experience designing, implementing, and managing performance measurement frameworks
Experience working in a complex public, community, or social service environment

Education Level

Post-secondary education in a discipline pertinent to the job function (e.g., public administration, social policy, public policy, social sciences, urban planning, community development, or a related field) combined with relevant experience, or an equivalent combination of education and experience.

Salary/Compensations

$126,000.00 - $176,140.00

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Disability-related accommodation during the application process is available upon request.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.