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About the Role

As a Senior Workplace Coordinator, you will be the primary point of contact for exceptional service delivery to a key client, ensuring an optimal work environment. You will coordinate and manage soft services operations, including cleaning, waste management, hospitality, and amenities, upholding the highest standards of professionalism and care. This role involves acting as the main liaison between the client, service providers, and building occupants, conducting daily inspections, overseeing vendor performance, and proactively resolving issues. You will be instrumental in delivering seamless workplace experiences through collaboration with colleagues, contractors, and stakeholders, and will gain exposure to integrated facilities management, sustainability initiatives, and advanced commercial real estate practices.

Responsibilities

Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, and pest control to maintain a pristine workplace environment.
Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using established checklists and documentation standards.
Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work, and escalating issues as needed.
Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services to ensure all areas are well-stocked and organized.
Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking, and amenity-related work orders while tracking completion and satisfaction.
Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives aligned with client environmental goals.
Schedule and coordinate pest control services, special cleaning projects, and seasonal activities including deep cleans.
Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders to ensure adequate stock levels.
Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends to support data-driven decision making and continuous improvement.

Requirements

Associate's degree in Facilities Management, Business Administration, or Hospitality.
3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments.
Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS).
Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships simultaneously.
Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards.
Effective communication skills, both written and verbal, with customer service orientation and professional demeanor.
Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel).
Hands-on approach with willingness to conduct inspections, walk buildings extensively, and address issues directly throughout the day.

Skills

Facilities Management
Soft Services Management
Building Operations
Commercial Office Environments
Workplace Experience Platforms
Employee Apps
Integrated Workplace Management Systems (IWMS)
Organizational Skills
Task Management
Priority Management
Vendor Relationship Management
Attention to Detail
Quality Consciousness
Communication Skills
Customer Service
Professional Demeanor
CMMS
Work Order Management Systems
Microsoft Office Suite (Outlook, Word, Excel)
Procurement Processes
Vendor Coordination
Occupancy Planning
Space Management
Workplace Services Platforms
HVAC
Fire Protection
Electrical Systems
Building Management Systems (BMS)

Location

On-site – Sydney, NSW

Work Type

On-site

Experience Level

3-5 years

Education Level

Associate's degree

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

About the Company

JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology in the real estate industry.
With over 200 years of real estate experience, JLL is dedicated to finding brighter ways of working through innovation, warmth, optimism, and inclusivity.
JLL is a global leader in helping clients envision the future of living, working, playing, shopping, and dining spaces.
JLL offers an entrepreneurial and inclusive culture where collaboration and professional development are encouraged.
JLL is committed to being a place where diverse individuals are embraced, celebrated, and supported.

Equal Opportunity

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability.
JLL is dedicated to offering veterans from all ranks and services a successful civilian career.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.