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About the Role
In this role, you will solve complex problems requiring detailed knowledge of industry best practices within Microsoft Windows 11 desktop computing environments. You will work to ensure break/fix and request tickets for PCs and printers are responded to and addressed within established service level objectives, escalating as necessary.
Responsibilities
- Ensure break/fix and request tickets for PCs and printers are responded to and addressed within established service level objectives, escalating as necessary.
- Supply hands-on support as directed by the network, voice and server teams when local participation is necessary.
- Establish and decommission offices and project sites as required by the IT Site Services Team.
- Maintain accurate inventory of both deployed assets and warehouse equipment.
Requirements
- Must be an Australian Citizen.
- Deep understanding of Windows 10 and Microsoft Office with demonstrated troubleshooting capabilities.
- Proven desktop, laptop and workstation hardware troubleshooting skills.
- General knowledge to perform high-level network troubleshooting analysis.
- Working knowledge of Dell Client & Server hardware.
- Familiarity with IPT voice technologies.
- Working knowledge of Microsoft server technologies.
- Data migration experience between PCs.
- Ability to successfully troubleshoot printing issues.
Skills
- Microsoft Windows 11 desktop computing environments
- Troubleshooting
- Microsoft Office
- Desktop hardware
- Laptop hardware
- Workstation hardware
- Network troubleshooting
- Cisco
- Dell Client & Server hardware
- IPT voice technologies
- Microsoft server technologies
- Data migration
- Printing issues
Location
- Australia
Work Type
- Full-time
Experience Level
- Helpdesk level 2 queries
- On-site desk-top support
Salary/Compensations
- Industry leading salaries, reviewed annually
Benefits
- Salary packaging and Novated leases
- Salary continuance (Income protection)
- Paid Professional Membership Fees
- Life/Health insurance discounts
- Flexible work arrangements (start/finish times, WFH, Flex time)
- End of trip facilities
- Employee Stock Purchase Plans
- Paid parental leave
- Personal Career development plans
- Growth and promotion opportunities
About the Company
- KBR's Infrastructure Solutions business works with customers across the nation to plan, design and deliver smarter, safer and more sustainable infrastructure to meet the demands of the future for all Australians.
- We’re a team of over 1200 who deliver engineering, science and technology solutions across the water, transport, energy, sustainability, resources and defence sectors.