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About the Role
As a Product Coach at CommBank, you will work deeply with teams to improve product decision quality by embedding customer-led, commercially grounded, and evidence-based product practices. This role strengthens how teams frame problems, test assumptions, make trade-offs, and measure outcomes, focusing on the 'what' and 'why' of product decisions to ensure investment and experimentation are grounded in value and insight.
Responsibilities
- Partner with and coach teams to improve product decision quality.
- Embed the CBA Product Model in day-to-day product practices.
- Coach teams on customer discovery, problem framing, hypothesis testing, and validation.
- Strengthen prioritisation through clear value trade-offs grounded in customer, commercial, and strategic outcomes.
- Increase adoption of experimentation, product metrics, and outcome reviews.
- Establish clear measures of value realisation and coach teams to use evidence to drive continuous improvement.
- Identify systemic impediments to product maturity and partner with teams to address them.
Requirements
- Proven experience combining deep product coaching or product expertise with direct accountability for discovery, prioritisation, and value delivery.
- Deep hands-on experience in product decision-making within a modern product operating model.
- Experience leading or coaching to discovery and validation using customer research, experimentation, and insight.
- Confidence assessing commercial implications and value trade-offs.
- Measures success through customer, commercial, and strategic outcomes, not just delivery.
- Credibility with product teams to coach through influence rather than authority.
- Balances innovation with sound judgement across risk, governance, and controls.
- Uses data, insight, and emerging technologies (including AI) to unlock customer and business value.
Skills
- Product Coaching
- Product Expertise
- Discovery
- Prioritisation
- Value Delivery
- Product Decision-Making
- Customer Research
- Experimentation
- Validation
- Commercial Acumen
- Data Analysis
- AI
Location
- Australia
Work Type
- Flexible working
Experience Level
- Experienced Product Coach
- Experienced Product Practitioner
Benefits
- Inclusive culture
- Collaboration
- Innovation
- Continuous learning
- Exceptional career development
- Room to grow, influence, and shape this evolving function
- Flexible working to support wellbeing
- Opportunity to work with talented teams and inspirational leaders
- Solve meaningful challenges for millions of Australians
About the Company
- CommBank is accelerating its ambition to become a truly product-led organisation.
- The Product Coach function plays a critical role in improving the quality of product decisions across teams.
- Strengthens how customer value, commercial outcomes, and strategic priorities are defined, prioritised, and measured.
- Joins a respected enterprise coaching community with strong executive sponsorship and a clear mandate to lift product maturity across CBA.