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About the Role
We are seeking a motivated and technically adept ServiceNow Technical Consultant to join our expanding ServiceNow delivery team. This role offers a significant opportunity to develop your technical and consulting skills on enterprise-scale transformation projects, working closely with senior team members and clients on ServiceNow solution design, configuration, and implementation.
Responsibilities
- Support the design, configuration, and implementation of ServiceNow solutions.
- Assist in the preparation of solution design documentation, including High-Level and Low-Level Designs.
- Configure and customise ServiceNow applications in accordance with platform best practices.
- Participate in requirements gathering workshops, design discussions, and solution playback sessions.
- Support the development and testing of integrations using APIs, IntegrationHub, MID Server, REST, and SOAP services.
- Collaborate with senior consultants, developers, and client stakeholders throughout delivery engagements.
- Assist with system testing, defect resolution, and deployment activities.
- Prepare and maintain project documentation, user guides, and technical artefacts.
- Contribute to process improvement initiatives and ServiceNow best practices.
- Provide ongoing support and enhancement recommendations to clients where required.
Requirements
- Approximately 2-4 years' experience working with the ServiceNow platform.
- Hands-on experience configuring and supporting ServiceNow solutions.
- Exposure to one or more ServiceNow modules such as: ITSM (IT Service Management), HRSD (Human Resources Service Delivery), SPM (Strategic Portfolio Management), ITOM (IT Operations Management).
- Understanding of ServiceNow platform capabilities, configuration, and administration.
- Experience or exposure to integrations using REST APIs, SOAP, IntegrationHub, or MID Server.
- Strong analytical and problem-solving skills.
- Ability to translate business requirements into practical technical solutions.
- Good communication and stakeholder engagement skills.
- Strong documentation and organisational capabilities.
- Exposure to SAP SuccessFactors integrations or HR technology platforms.
- Experience working within Agile project environments.
- Previous consulting or customer-facing experience.
- Experience supporting enterprise-scale ServiceNow implementations.
- Strong willingness to learn and develop technical expertise.
- Team-oriented with a collaborative approach.
- Detail-oriented and committed to delivering quality outcomes.
- Proactive, adaptable, and customer-focused.
- Effective communicator with a professional and positive attitude.
Skills
- ServiceNow
- ITSM
- HRSD
- SPM
- ITOM
- APIs
- IntegrationHub
- MID Server
- REST
- SOAP
- SAP SuccessFactors integrations
- Agile
Location
- Sydney
- Melbourne
- Brisbane
Work Type
- Hybrid
Experience Level
- 2-4 years
Benefits
- Ongoing training, certification, and career development opportunities.
About the Company
- NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
- We are committed to accelerating client success and positively impacting society through responsible innovation.
- We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
- Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
- As a Global Top Employer, we have experts in more than 70 countries.
- We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
- NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity
- NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
- We are committed to providing an environment free of unfair discrimination and harassment.
- We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
- Join our growing global team and accelerate your career with us. Apply today.