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About the Role
Lead, mentor, and train the Food & Beverage Operations team, ensuring service standards are met and creating unforgettable guest experiences. Maximize revenues through strategic implementation and monitor departmental budgets.
Responsibilities
- Lead, mentor and train the Food & Beverage Operations team in all aspects of the department and ensure service standards are followed
- Strategize on new products and service offerings
- Create unforgettable experiences for our guests
- Consistently offer professional, friendly and engaging service
- Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
- Monitor the departmental budget in a fiscally responsible manner
- Address guest concerns and react quickly and professionally
- Monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits
- Balance operational, administrative and colleague needs
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned
Requirements
- Service focused personality is essential
- Previous leadership experience required
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Constant standing and walking throughout shift
- Occasional lifting up to 25lbs
- Seated use of computer, keyboard and mouse
Skills
- Leadership
- Mentoring
- Training
- Service Standards
- Product Strategy
- Service Strategy
- Guest Experience
- Professional Communication
- Engaging Service
- Revenue Maximization
- Budget Management
- Guest Relations
- Problem Solving
- Networking
- Team Building
- Performance Management
- Safety Procedures
- Sanitation Procedures
Location
- San Francisco
Work Type
- Permanent
- Full-Time
- Onsite
Experience Level
- Leadership experience
Salary/Compensations
- $85,000 to $108,000 USD gross annual
Benefits
- We support you to grow and learn every day
- Work brings purpose to your life
- Explore Accor’s limitless possibilities
About the Company
- Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.
- The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions.
- Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Discover the life that awaits you at Accor, visit https://careers.accor.com/
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Fairmont is proud to be an Equal Opportunity Employer.
- EOE/M/F/D/V
- All your information will be kept confidential according to EEO guidelines.