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About the Role
The US Oncology Network is seeking a Patient Services Representative to support the Gynecology Oncology department at Texas Oncology in North Austin. This role offers a supportive, collaborative, and high-energy environment focused on providing compassionate patient care. The position is full-time, Monday-Friday, 8am-5pm, with no weekends or major holidays.
Responsibilities
- Answers incoming calls, assesses caller needs, and directs them to the appropriate personnel.
- Schedules new, referred, and returning patients in the computer system.
- Obtains and enters insurance authorization and referral correspondence into patient records.
- Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
- Maintains the primary office scheduling template.
- Arranges financial counseling for patients as needed.
- Demonstrates understanding of patient confidentiality.
- Follows policies and procedures to contribute to front office efficiency.
- Covers for other front office functions as requested.
- Prepares correspondence, memos, and forms as requested.
- Schedules outpatient appointments, testing, surgeries, and hospital admissions.
- Obtains necessary pre-certification as required.
- Communicates with patients about scheduled surgeries or tests and necessary prep work.
- Follows up on pre-operative tests to ensure clearance for surgical procedures.
- Schedules post-operative follow-up appointments.
- Maintains a basic understanding of medical terminology for tests and surgical procedures, including coding.
Requirements
- High School Diploma or equivalent required.
- 0-3 years of medical business office experience for Level 1.
- Minimum 3 to 5 years of medical business office experience for Level 2.
- Minimum five years of medical business office experience for Level Sr.
- Regularly required to sit and use hands to finger, handle, or feel.
- Occasionally required to stand, walk, and reach with hands and arms.
- Must occasionally lift and/or move up to 30 pounds.
- Requires vision and hearing corrected to normal ranges.
Skills
- EMR/EHR (electronic medical/health record) experience preferred.
- Medical scheduling and appointment coordination experience preferred.
Location
- North Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- Entry level (0-3 years)
- 3-5 years
- 5+ years
Education Level
- High School Diploma or equivalent
About the Company
- The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
- Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers in 280+ sites across Texas.
- Texas Oncology's mission is to use leading-edge technology and research to deliver high-quality, evidence-based cancer care.
- The US Oncology Network is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system.