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About the Role
Provides customer service for Paychex products, using prescribed guidelines to maintain good customer relations and resolve claims and complaints fairly and effectively. Builds knowledge of the organization, processes, and customers.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
Requirements
- Bachelor's Degree - Preferred
- Degree in business/finance can be accepted in lieu of service experience
- Customer service/call center experience is preferred
- 401k Retirement Services experience is preferred
- Work schedule: 9am - 6pm EST
Skills
- HRIS
- Salesforce
- Flex
- Core Advanced
- ORS
Work Type
- full-time
Experience Level
- intermediate
Education Level
- Bachelor's Degree
Salary/Compensations
- $22.02/hour
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Work-life balance programs
- Training and development programs
- Paid time off for volunteerism
About the Company
- Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform.
- Paychex and Paycor are combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes.
- This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.
- At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Equal Opportunity
- Paychex is an equal opportunity employer.
- We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
- We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.