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About the Role
As an Implementation Manager, you will work with world-renowned brands to enable highly personalized email and mobile programs using our AI and personalization products. You will serve as a product expert and project owner for launching new clients on the Studio and Da Vinci platforms. By leveraging your client and project management expertise and technical skills, you will collaborate with clients and internal teams to understand their objectives, develop project plans, and manage them to successful completion. Your natural curiosity and attention to detail will be key in navigating and resolving issues.
Responsibilities
- Serve as the day-to-day point person and Project Manager for launching new clients.
- Communicate and collaborate throughout the implementation process.
- Hold regular calls with clients and internal teams to ensure deadlines are met.
- Understand client business, data, and program goals to implement sophisticated use cases.
- Ensure Movable Ink's software drives measurable and scalable value.
- Build strong rapport and trust with new clients immediately.
- Design custom, technical solutions for clients in partnership with developers, engineers, architects, and product owners.
- Perform platform training and evangelize best practices and suggested product implementation.
- Overcome common objections and questions to expedite launches.
- Build excitement about client success and achieve their goals/KPIs.
- Configure and thoroughly QA campaigns before launches.
Requirements
- 4+ years of account, project, or implementation management experience.
- Hands-on experience with mobile messaging platforms.
- Strong SMS and MMS knowledge.
- Ability to multitask, prioritize, and manage time efficiently.
- Good communication skills and the ability to synthesize complex topics for multiple audiences.
- Proficiency with the technologies that underpin the modern web (HTML, JavaScript, APIs, etc.).
- Strong troubleshooting and problem-solving skills.
- Comprehensive knowledge of digital marketing strategies.
- Attention to detail and a strong commitment to quality.
- Strong technical affinity and the ability to quickly learn and use new technologies.
Skills
- Mobile messaging platforms
- SMS
- MMS
- Push
- Email service providers
- Cloud-based large data warehousing solutions
- Data lakes
- ETL processes
- HTML
- JavaScript
- APIs
Location
- New York City
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- CAD$80K - $104K (base pay)
- CAD$96K - $125K (OTE)
Benefits
- Full range of medical, financial, and/or other benefits.
About the Company
- Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning.
- The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility.
- Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.
Equal Opportunity
- We are committed to building a diverse and inclusive culture where all Inkers can thrive.
- We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics.
- We are proud to be an equal opportunity employer.