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About the Role
Manage a team of program managers or a major account, ensuring the achievement of company goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation.
Responsibilities
- Provide oversight and direction of the team, including performance/activity updates with stakeholders
- Ensure multi-level, strategic client relationships are being established
- Support the development of clients and department budget
- Evaluate and analyze the department budget and provide improvement recommendations to department leadership
- Lead the account management team to develop strategic client business plans to achieve the client and BCD Travel's objectives
- Explore opportunities to expand client servicing relationships through regional or global expansion
- Lead or support the negotiation process for the development of Service Level Agreements
- Negotiate all client contract terms consistent with company approval processes and commercial policy in a timely manner
- Manage the performance of direct reports and downline employees
Requirements
- Extensive relevant management work experience
- Experience as an account manager in a corporate environment
- Business travel industry experience is preferred
- Computer literate in business software applications
- Ability and willingness to travel domestically
Skills
- Excellent written and communication skills in English and Japanese
Location
- Tokyo, Japan
Work Type
- Hybrid
- Full time
Benefits
- Flexible working hours
- Work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
About the Company
- BCD Travel helps companies travel smart and achieve more.
- We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel.
- Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel.
- BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel.
- In 2024, BCD achieved US$22.9 billion in sales.
- For more information, visit www.bcdtravel.com.
Equal Opportunity
- We’re dedicated to building a diverse, inclusive and authentic workplace.
- If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
- We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.
- For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.