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About the Role
You are the first connection that our guests have to our hotel and are a vital contributor to the success of the experience. You are responsible for assisting arriving and departing guests with luggage and transportation and provide information regarding the property and local area. You will use the guest's name to make them feel welcome and important. You will help acclimate guests to the hotel and be sure they know you are there to help them with whatever they may need.
Responsibilities
- Greeting every guest with a smile and a friendly greeting.
- Promoting the amenities and services of the hotel and be an ambassador for our city.
- Provide directions and suggestions for dining and entertainment.
- Park guest vehicles and/or retrieve valet-parked guest vehicles in a timely and courteous manner.
- Transport guests in a timely and safe manner.
Requirements
- Must be a people-person.
- Interact with all hotel guests and team members in a polite and positive manner at all times.
- Fulfill requests (even challenging ones) in a timely manner.
- Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more.
- Must be able to accommodate varying schedules including nights, weekends and holidays.
Skills
- Customer service
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3-6 months of related experience
Education Level
- High School diploma (or equivalent)
Salary/Compensations
- Excellent pay
Benefits
- Hotel discounts
About the Company
- Opportunity to be part of an anything-but-standard growing hotel company.