Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Delivery & Go To Market Executive - Digital Customer Experience (DCX) role.

Rezi rewrites your resume against Capgemini's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Delivery & Go To Market Executive - Digital Customer Experience (DCX) posting at Capgemini — free, in seconds.

About the Role

The Digital Customer Experience (DCX) Delivery & Go To Market Leader drives business growth, solutioning, sales pursuits, and delivery excellence across DCX engagements in Australia. This leadership role combines executive client engagement, portfolio delivery leadership, P&L ownership, and strategic account growth while leading large-scale customer experience transformation programs. You will act as a trusted advisor to clients, helping them transform customer journeys through modern Digital Experience Platforms, Marketing Technologies, Commerce, Customer Data Platforms (CDP), AI-driven personalization, and Customer Experience solutions. This role is accountable for revenue growth, delivery performance, customer satisfaction, talent development, and DCX practice expansion across Australia.

Responsibilities

Own DCX sales pipeline development and revenue growth across strategic accounts.
Drive new business acquisition, account mining, and cross-selling opportunities.
Lead client workshops, discovery sessions, solution positioning, and executive presentations.
Partner with Account Executives and Industry Leaders to create compelling digital transformation propositions.
Drive RFP, RFI, and proposal responses, commercial negotiations, and deal closures.
Build and maintain strong relationships with C-level stakeholders including CIOs, CMOs, CDOs, Heads of Digital, and Customer Experience leaders.
Develop and execute account growth strategies focused on long-term client value realization.
Own end-to-end delivery of large digital customer experience transformation programs.
Lead delivery across Adobe Experience Cloud, Salesforce, Microsoft Dynamics 365, Sitecore, Pega, Commerce, CDP, CMS, Marketing Automation, and AI-driven CX initiatives.
Ensure successful program execution, governance, quality assurance, and client satisfaction.
Manage delivery health, risks, dependencies, budgets, and operational KPIs.
Lead multi-vendor and globally distributed delivery teams across Australia and offshore locations.
Drive delivery excellence through Agile, DevSecOps, Modern Engineering, and Automation practices.
Serve as a strategic advisor to client executives on customer experience transformation.
Lead Executive Governance, Steering Committees, QBRs, and business reviews.
Align technology investments with client business outcomes and customer experience objectives.
Manage escalations, stakeholder expectations, and delivery commitments.
Drive measurable business value realization for clients through DCX programs.
Own portfolio P&L including revenue, margin, forecasting, utilization, and profitability.
Drive commercial governance across contracts, Statements of Work (SOWs), renewals, and change requests.
Identify productivity improvement opportunities and delivery optimization initiatives.
Monitor portfolio performance against financial and operational targets.
Support investment planning and business case development for growth opportunities.
Lead customer experience transformation initiatives leveraging Adobe Experience Cloud, Salesforce Experience Cloud & Marketing Cloud, Microsoft Dynamics 365 Customer Experience, Pega Customer Decision Hub, Commerce Platforms, Customer Data Platforms (CDP), AI, GenAI, Personalization & Automation Solutions.
Help clients define CX transformation roadmaps and value realization frameworks.
Drive adoption of AI-enabled customer engagement and personalization strategies.
Promote innovation-led consulting and delivery-led sales opportunities.
Collaborate with global capability teams to bring industry-leading solutions to market.
Build and lead high-performing consulting, architecture, delivery, and engineering teams.
Drive workforce planning, succession planning, capability development, and leadership growth.
Mentor Delivery Managers, Engagement Managers, Architects, and Consultants.
Foster a culture of innovation, collaboration, diversity, and continuous learning.
Develop DCX capabilities aligned to market demand and strategic growth priorities.

Requirements

20+ years of experience in Digital Transformation, Consulting, Delivery, and Business Development.
Proven track record managing large digital transformation programs and strategic client portfolios.
Demonstrated success in sales, account growth, and revenue ownership.
Deep understanding of Digital Customer Experience technologies and ecosystems.
Strong commercial, financial, and stakeholder management capabilities.
Experience managing distributed and multidisciplinary teams.
Experience working in a global, matrix, onshore & offshore delivery model.

Skills

Adobe Experience Cloud
Salesforce Ecosystem
Microsoft Dynamics 365 Customer Engagement
Pega Customer Engagement Solutions
Digital Commerce Platforms
Customer Data Platforms (CDP)
AI / GenAI for Customer Experience
MarTech and Customer Journey Platforms
Agile Delivery & Product Operating Models
Financial Services domain expertise

Location

Sydney
Melbourne
Brisbane

Work Type

Remote work
Flexible work hours

Experience Level

20+ years of experience

Education Level

Bachelor's or Master's degree in Engineering, Technology, Business, or related discipline.

Benefits

Flexible work arrangements
Remote work options
Flexible work hours
Career growth programs
Diverse professions
Support for certifications in AWS and Microsoft Azure
Safe and inclusive environment
Support from staff-led community groups

About the Company

We recognise the significance of flexible work arrangements to provide support.
Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth.
Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
We foster a safe and inclusive environment where everyone can be their authentic selves, supported by staff-led community groups.

Equal Opportunity

We strive to ensure you feel respected, informed and valued through our recruitment process.
If your experience falls short of this, we welcome your suggestions for improvement via our Contact Us page on our website.
If you are living with a disability, we can provide support with access requirements or by making an adjustment to our hiring process.