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About the Role
BookOps is the shared library services collaboration of New York Public Library (NYPL) and Brooklyn Public Library (BPL). BookOps coordinates the selection, acquisition, cataloging, processing, sorting and distribution of library materials for its member libraries. The Senior Manager of Sorting and Distribution leads the daily operations and strategic planning for BookOps logistics, overseeing multi-departmental teams across sorting, distribution, mailroom operations, and special projects. This role develops scalable operational plans, sets clear team goals, and implements policies to ensure consistent, reliable service across the system. The Senior Manager fosters an engaged, high-performing team environment, leveraging data-driven metrics and logistics best practices to resolve operational challenges, manage resource allocation, and strengthen long-term service resilience.
Responsibilities
- Provides direct leadership and oversight to key supervisory roles, including the Manager of Distribution & Delivery Operations, Daytime Logistics Operations Supervisor, Supervisor of Mailroom and Fleet Maintenance, and the Senior Collection Processing Associate for special projects.
- Develops clear, measurable goals for each team that align with departmental objectives and the library’s overarching strategy with a focus on service excellence and operational efficiency.
- Oversees the daily movement of over 30,000 items—including high-demand holds, new acquisitions, research materials, mail, and other essential resources—within a 24-hour logistics cycle, ensuring smooth and efficient operations.
- Leads logistics planning and execution for major special projects, such as system wide summer reading initiatives and advocacy campaigns.
- Ensures optimal functionality and reliability of critical logistics infrastructure, including the automated sorter and delivery fleet, to support consistent and uninterrupted service.
- Acts as the primary liaison for ReCAP services, coordinating closely with NYPL research centers to ensure seamless service and effective resource management.
- Directly oversee all ReCAP delivery operations for NYPL research centers.
- Performs other related duties as required.
Requirements
- A bachelor’s degree and/or relevant work experience are required to perform the principal responsibilities successfully.
- 3-5 years of management/supervisory experience.
- 7-10 years of related experience.
- Directly manages 4 reports overseeing a 45+ team operating within a unionized environment.
- Provides direct oversight and strategic leadership for senior logistics staff and supervisory teams.
- Oversees performance management, recruitment, and succession planning to build a strong, sustainable leadership pipeline.
Skills
- Strong Strategic Planning skills
- Strong people skills with the ability to influence and negotiate successfully
- Strong leadership skills, specifically in the areas of performance management, motivation, and team building
- Ability to drive and recruit talent with succession planning in mind
- Skills to deepen existing relationships with internal leaders and partners
- Demonstrated problem-solving and analytical capabilities and ability to perform continuous process improvement
Location
- Library Services Center
Work Type
- Full Time
Experience Level
- Senior
- 3-5 years of management/supervisory experience
- 7-10 years of related experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $108,000 - $115,000 / year
About the Company
- BookOps is the shared library services collaboration of New York Public Library (NYPL) and Brooklyn Public Library (BPL).
- All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive.