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About the Role
The Patient Education Liaison (PEL) is a field-based role responsible for delivering comprehensive disease and product education and personalized support to patients and families within the Sanofi Rare Disease portfolio. This role also involves building relationships with healthcare professionals and collaborating with internal cross-functional groups to optimize patient care. The PEL must understand market conditions impacting the patient journey and competitive products, contributing patient insights to leadership.
Responsibilities
- Lead strategy and execute communication and coordination of branded and unbranded education on disease, inheritance, and product information to patients and families.
- Evaluate individual patients' educational needs and develop strategic, personalized action plans.
- Lead efforts to facilitate patient education via individual, family, and group meetings, as well as patient organizations and communities.
- Develop and execute comprehensive patient programming strategies that prioritize patient needs in key accounts.
- Execute in-depth disease and product in-services for all infusion settings.
- Collaborate effectively, building and maintaining strong relationships with the Strategic Account Management cross-functional team.
- Analyze and utilize data to inform strategic decisions, prioritize initiatives, and meet established KPIs.
- Consistently and accurately document all pertinent communication details in the CRM database.
- Ensure compliance with all relevant company policies, industry standards, and legal and regulatory requirements.
- Proactively seek opportunities to improve processes and outcomes.
- Complete administrative reports and projects in a timely fashion.
- Maintain expertise through continuing medical and scientific education.
- Utilize professional communication to foster strong working relationships with internal and external colleagues.
- Provide caseload coverage outside of assigned territory as needed.
- Must be able to travel extensively (50%–75%).
Requirements
- Bachelor's degree in health care/life sciences (or equivalent)
- 3+ years of clinical experience in a related field
- Excellent verbal and written communication, mediation, and problem-solving skills
- Ability to connect with patients, caregivers, and providers
- Excellent verbal and written communication skills to convey complex concepts clearly to both clinical and non-clinical audiences
- Experience and demonstrated success working in a complex matrix to accomplish goals
- Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
- Strong business acumen and strategic thinking skills.
Skills
- Communication
- Mediation
- Problem-solving
- Strategic thinking
- Business acumen
- Flexibility
- Persistence
- Creativity
- Empathy
- Trust
Location
- US, Remote
Work Type
- Remote
- Field-based
- Full-time
Experience Level
- 3+ years of clinical experience
Education Level
- Bachelor's degree in health care/life sciences (or equivalent)
- Master of Science degree, or other advanced medical or scientific degree (Preferred)
- Genetic counseling certification or nursing registration (Preferred)
Salary/Compensations
- $122,250.00 - $176,583.33
Benefits
- Employees may be eligible to participate in Company employee benefit programs
About the Company
- Sanofi is an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth.
- We invent medicines and vaccines that treat and protect millions of people around the world.
- Specialty Care focuses on transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions, delivering breakthrough treatments for high unmet needs.
Equal Opportunity
- Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
- Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.