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About the Role

The Legal Service Delivery Specialist is a frontline legal professional supporting Microsoft's Corporate, External & Legal Affairs (CELA) organization. This role focuses on legal support, service delivery, and workflow improvement, serving as a primary legal contact for business clients and resolving complex matters with minimal supervision. The position offers an opportunity to shape the future of legal service delivery within CELA by simplifying recurring legal work, strengthening readiness, and developing scalable support solutions.

Responsibilities

Serve as a primary legal contact for business clients and complex questions submitted through Global Frontline intake channels.
Provide practical legal support with minimal supervision, identify issues and risks, and consult with attorneys or subject matter experts as appropriate.
Draft, review, negotiate, and process legal and business materials and correspondence.
Apply Microsoft policies and approved legal guidance to help clients move work forward while ensuring appropriate escalation and follow-through.
Build strong knowledge of Microsoft’s businesses, commercial priorities, CELA processes, and relevant legal frameworks.
Apply regional and cultural context to deliver practical, business-focused support.
Manage a high volume of matters across multiple clients, priorities, and regions, exercising sound judgment regarding risk, prioritization, escalation, and resource allocation.
Identify recurring client needs, readiness gaps, and process inefficiencies.
Develop practical guidance, playbooks, intake requirements, training, and self-service resources.
Use service data and stakeholder feedback to identify trends, assess quality, and recommend improvements to Global Frontline’s scope, processes, and client experience.
Help redesign repeatable legal work for scale and speed.
Translate legal and business needs into improved workflows and partner with legal operations, technology, and engineering teams to implement solutions.
Support responsible adoption of automation and AI-enabled capabilities in legal workflows.
Lead or contribute to projects that help Global Frontline adopt more effective ways of working.

Requirements

Bachelor's Degree AND 5+ years experience in paralegal, legal administration, or relevant experience OR Paralegal Certification that meets the requirements for the location of work AND 6+ years experience in paralegal, legal administration, or relevant experience OR equivalent experience.
8+ years relevant in-house, legal service provider, and/or law firm experience.
8+ years experience in a technology industry environment.
Experience supporting complex legal or compliance matters with limited supervision and exercising sound judgment regarding risk, prioritization, and escalation.
Experience working directly with business clients and collaborating across legal, operational, or technical teams.
Effective written and verbal communication skills.
Proficiency in Spanish-language.
Experience in an in-house legal department, legal service provider, law firm, compliance function, or legal operations environment.
Experience supporting a global organization or client population across regions and time zones.
Experience improving legal processes or workflows and developing scalable legal resources.
Experience using data, technology, automation, or AI-enabled tools to improve legal service delivery.

Skills

Paralegal
Legal Administration
Program/Project Management
Legal Service Delivery
Workflow Improvement
Client Counseling
Risk Assessment
Process Improvement
Data Analysis
Automation
AI-enabled Capabilities
Spanish-language Proficiency

Location

U.S.
San Francisco Bay area
New York City metropolitan area

Work Type

Full-time

Experience Level

5+ years
6+ years
8+ years

Education Level

Bachelor's Degree
Paralegal Certification

Salary/Compensations

USD $97,900 - $189,600 per year (U.S.)
USD $126,200 - $207,600 per year (San Francisco Bay area and New York City metropolitan area)

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.