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About the Role
Manage customer relationships and lead projects to grow the API business, focusing initially on building and improving post-sale programs. This role involves owning a portfolio of API customers, shaping business operations, and driving customer adoption, retention, and growth.
Responsibilities
- Manage a portfolio of API customer relationships, leading account conversations, understanding business priorities, and coordinating next steps across technical and commercial teams.
- Build account plans around adoption, value, and growth, identifying risks and partnering with Sales on renewals and expansion.
- Design and improve the post-sale operating model, including customer segmentation, account coverage, onboarding, health signals, and team handoffs.
- Lead strategic projects across the API business, focusing on customer adoption and retention, from problem scoping to outcome tracking.
- Run customer programs such as product and endpoint migrations, enablement, and rollout communications.
- Coordinate customer communications for product updates, pricing changes, deprecations, and incidents.
- Analyze usage, consumption against commitments, renewal risk, and expansion signals to prioritize customer engagement and inform business decisions.
- Build reporting, workflows, and automation to manage a growing customer base, partnering with Finance and Billing Operations on customer experience.
- Bring insights from customers into API planning and take on additional strategic initiatives as business priorities evolve.
Requirements
- 5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related role.
- A track record of taking ambiguous business problems from analysis through implementation, including projects that require coordination across multiple teams.
- Strong analytical skills: comfortable working with spreadsheets, usage data, and business metrics to identify a problem, test a hypothesis, and recommend an action.
- Strong relationship skills and a genuine interest in spending a substantial part of your time with customers.
- Clear writing, commercial judgment, and the ability to balance ongoing customer relationships with longer-term projects.
Skills
- APIs
- AI products
- SQL
- CRM systems
- BI tools
Experience Level
- 5+ years of experience
About the Company
- Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers.
- Our customers range from AI-native startups to some of the world's largest technology companies.
- Working with them, alongside our own developments in building Perplexity’s core application gives our team direct exposure to how search, models, and tools are used to build and scale AI-native products and applications.