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About the Role
Lead the design and delivery of JOLT’s AI-first Operations ecosystem, overseeing Global CX and Supply Chain. This role combines operational leadership with building AI and Automation solutions for operational problems. You will be hands-on in building the Agentic Operations ecosystem for JOLT, collaborating with Digital Product and Software Engineering. You will lead the Global Supply Chain and Customer Experience functions and influence local Operations leads across five markets to drive operational excellence and adopt AI-native ways of working.
Responsibilities
- Own and deliver the AI roadmap for JOLT’s Global Operations — across predictive maintenance, CX automation, and real-time network monitoring
- Define, prioritise, and ship AI & automation features, translating operational pain points from local Operations Managers into scalable digital product solutions
- Embed agentic AI workflows across the Operations function, shifting JOLT from reactive to preventative operations
- Own and lead Global Supply Chain and Customer Experience — setting strategy, leading a small team, owning KPIs, and driving continuous improvement
- Global Supply Chain at JOLT relates to charging, screen equipment and spare part planning, ordering, storage and transport
- Global Customer Experience at JOLT relates to driver support via digital and contract centre channels
- Drive operational excellence and best practices across global markets by influencing local Operations Managers
- Own Global Operations & Maintenance Standard Operating Procedures (SOPs) and operating cadence
- Drive Continuous Improvement projects across global markets
Requirements
- Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
- Experience influencing and leading operational teams, ideally in a global context
- Commercial and analytical mindset: comfortable with data, KPIs, and ROI-based decision making
- Previous experience in a start-up, scale-up, or consulting environment where you have had to build structure in a fast-paced global environment
- Entrepreneurial team players who can problem-solve and thrive in ambiguous environments
Skills
- AI/automation products
- Operational context (supply chain, field ops, CX, or logistics)
- Influencing and leading operational teams
- Commercial and analytical mindset
- Data
- KPIs
- ROI-based decision making
- EV charging (CPO)
- Physical infrastructure
- Out-of-Home Media
- Tech hardware
- Digital Product management
- Operations
- Digital Product
- Software Engineering
Location
- US
- Canada
Work Type
- Global
Experience Level
- 5–10+ years in a blend of Operations and Digital Product or Software Engineering
- Led operations and built / owned the tools that run them
About the Company
- JOLT is a global leader in electric vehicle charging and digital out-of-home media, creating smarter ways for people and brands to move.
- Operating across the United States, Canada, the U.K., Australia, and New Zealand, JOLT is helping make it faster, easier and simpler for drivers everywhere to switch to electric vehicles.
- The company combines accessible, reliable EV charging with a digital advertising network that connects brands with consumers at key moments in their daily journeys.
- By integrating sustainable infrastructure with data-driven media, JOLT delivers measurable impact for advertisers while helping accelerate the shift toward electric mobility worldwide.
- Recognized by TIME and Statista as one of the world’s top 250 greentech companies, JOLT continues to expand its mission to make charging convenient, accessible, and built for the future.
Equal Opportunity
- Our customers come from all backgrounds and it's important that our staff do too. If you think you could add value to our organisation, apply now and let us know why JOLT is the right fit for you.