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About the Role
Infinitus is pioneering agentic communications to connect the healthcare system, reducing patient anxiety and increasing speed to treatment. We are seeking an experienced People leader to partner with leaders and managers, build high-performing teams, and shape company-wide People strategy.
Responsibilities
- HR business partnership: Build trusted relationships with teams, leaders, and managers and develop a deep understanding of their organizations, goals, and challenges.
- Translate business needs into practical people strategies that improve team effectiveness and organizational performance.
- Manager coaching: Coach managers through performance, development, team effectiveness, organizational changes, difficult conversations, and employee relations.
- Help managers develop the judgment and skills to lead their teams effectively.
- Performance management: Own and evolve our company-wide approach to performance management, including goal setting, review cycles, calibration, manager enablement, and ongoing performance practices.
- Help us continually improve how we identify, evaluate, develop, and retain talent.
- Compensation: Partner with People leadership on compensation strategy and own key elements of compensation planning and review cycles, including benchmarking, analysis, manager guidance, and decision support.
- Help ensure our approach is competitive, equitable, scalable, and aligned with our talent strategy.
- Organizational effectiveness: Partner with leaders on organizational design, talent planning, employee development, retention, engagement, and evolving workforce needs.
- Identify patterns across teams and proactively address organizational challenges before they become larger problems.
- Employee relations & compliance: Navigate complex and sensitive employee matters with sound judgment, objectivity, and empathy.
- Partner with People leadership and legal counsel when appropriate to balance employee experience, business needs, consistency, and risk.
- People programs & systems: Identify opportunities to strengthen, simplify, and scale how we operate.
- Build and improve People programs, processes, and tools that reduce administrative work and create better experiences for employees and managers.
- People insights: Use employee data, feedback, and business context to identify trends, surface risks and opportunities, and help leaders make better decisions about their organizations.
- Immigration: Oversee employee immigration matters in partnership with employees, managers, and external counsel.
- Manage cases and timelines and help the company navigate immigration decisions thoughtfully and consistently.
Requirements
- 10+ years of progressive People/HR experience, including significant experience as an HR Business Partner, People Business Partner, or in a comparable senior People role.
- Experience partnering directly with senior and executive leaders and earning credibility as a trusted advisor.
- The judgment and confidence to independently represent the People function with leaders and navigate situations where there isn’t an obvious playbook.
- A strong track record coaching managers through complex, sensitive, and ambiguous people situations.
- Hands-on experience designing, managing, or meaningfully evolving company-wide performance management programs.
- Experience with compensation planning, market benchmarking, and compensation review cycles, with the ability to turn data into clear recommendations.
- Strong judgment and the ability to balance employee experience, business priorities, consistency, and risk.
- Working knowledge of federal and state employment laws and HR best practices.
- Excellent written and verbal communication skills, including the ability to make complex People topics clear and actionable.
- Strong analytical skills and comfort using data to identify patterns, evaluate programs, and influence decisions.
- The ability to move fluidly between strategic thinking and hands-on execution.
- Experience operating in fast-changing environments where priorities and organizational needs continue to evolve.
- A builder mindset: you know when a problem needs a new program, when an existing process simply needs to improve, and when the best answer is less process—not more.
Skills
- HR business partnership
- Manager coaching
- Performance management
- Compensation planning
- Organizational effectiveness
- Employee relations
- Compliance
- People programs
- People systems
- People insights
- Immigration
- Strategic thinking
- Hands-on execution
- Analytical skills
- Communication skills
Location
- Bay Area
Work Type
- Hybrid
Experience Level
- 10+ years of progressive People/HR experience
- Senior individual contributor
Salary/Compensations
- Competitive salary
Benefits
- Competitive equity
- 401(k)
- Wellness stipend
- Medical benefits
- Dental benefits
- Vision benefits
- Generous PTO
- Parental leave
- Bi-annual offsites
About the Company
- Infinitus is AI communications in service of patients.
- Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out.
- Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions.
- 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.
- Our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever.
- We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.
- Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare.
- Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.
Equal Opportunity
- Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
- Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.