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About the Role

The Bilingual Case Manager (CM) provides comprehensive support to justice-involved transition-age youth (TAY) within the Young Adult Court (YAC) program. This role involves offering case management services using a strengths-based, client-centered approach rooted in harm reduction, adapting to evolving client needs in a fast-paced environment.

Responsibilities

Provide intensive case management for a caseload of approximately 18-22 participants.
Work collaboratively with community providers and court members to promote client stability, recovery, and access to mental health and healthcare supports.
Develop individualized Wellness Care Plans with participant input.
Support participants in accessing appropriate community-based resources, including accompanying them to appointments and court dates.
Plan and facilitate weekly in-person skills groups, potentially including curriculum development.
Ensure all documentation, reports, and deadlines are met, maintaining compliance with program requirements and mandated reporting laws.
Monitor and track participants' progress in achieving their goals and objectives.
Maintain regular communication with the team via email, chat, and phone during work hours.
Provide verbal and written recommendations to the multidisciplinary court team, including speaking on the record in the courtroom.
Demonstrate proficiency in Motivational Interviewing, Cognitive Behavioral Theory skills, and other evidence-based practices.
Provide participants with access to culturally appropriate community-based resources.
Emphasize cultural humility by recognizing and respecting diverse client backgrounds and experiences.
Develop and maintain appropriate relationships and boundaries with participants.
Manage multiple databases efficiently and utilize the Office Suite and cloud-based file storage for documentation.
Participate in weekly clinical supervision, demonstrating self-awareness and the ability to give and receive constructive feedback.
Perform additional duties as required, such as attending trainings and administrative meetings.

Requirements

Bilingual English/Spanish speaking required.
Bachelor’s degree in Social Work, Counseling Psychology, or a closely-related field and three years of experience in a mental health, social services, or community services organization.
Bachelor’s degree may be substituted with AA degree in related field + 3 years’ experience, or 5+ years’ experience working with TAY and/or justice impacted populations.
Must be able to acquire jail clearance in the City and County of San Francisco and clearance to access a SF Superior Court database; requires passing the Sheriff’s Department and Superior Court’s LiveScan process.
Experience working with clients living with mental health and co-occurring substance abuse disorders and familiarity with appropriate treatment modalities.
Experience with supporting clients with developing harm reduction skills, teaching coping strategies, and referring clients to other resources and providers.
Strong organizational, communication, interpersonal, and time-management skills.
Skill in communicating effectively both verbally and in written form.
Exhibits understanding of developmental stages with a focus on young adults.
Experience working with TAY who are justice impacted and court diversion programs a plus.
Knowledge of San Francisco/Bay Area TAY services and resources.
Familiarity with multi-cultural populations and immigrant communities, including but not limited to African-American, Asian and Latino cultures.
Ability to work independently and collaboratively within an interdisciplinary team.
Ability to manage transportation to and from off-site locations.

Skills

Case Management
Harm Reduction
Client-Centered Approach
Strengths-Based Approach
Wellness Care Plans
Linkage and Referral
Group Facilitation
Documentation
Data Entry
Report Generation
Motivational Interviewing
Cognitive Behavioral Theory
Evidence-Based Practice
Cultural Humility
Database Management
Microsoft Office Suite
Cloud-based File Storage
Clinical Supervision
Interpersonal Skills
Time Management
Verbal Communication
Written Communication

Location

San Francisco

Work Type

Full Time
Onsite

Experience Level

3 years of experience in a mental health, social services or a community services organization (with Bachelor's)
5+ years of experience working with TAY and/or justice impacted populations (with AA degree or equivalent experience)

Education Level

Bachelor’s degree in Social Work, Counseling Psychology, or a closely-related field
AA degree in related field

Salary/Compensations

$77,000 - $87,000 Annually (DOE)

Benefits

Fully-Paid Medical and Dental Plans
Health Reimbursement Card
Paid Time Off (personal, vacation, and sick time)
403B with company match

About the Company

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives.
Offers 60+ programs addressing mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults.
Programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities served.
Offers a dynamic, challenging, and supportive work environment where professional development is encouraged.

Equal Opportunity

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.