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About the Role
As EMEA Regional Readiness Manager, you will be the first dedicated enablement professional in Parloa's fastest-growing region. Your mission is to ensure global enablement programs are successfully implemented in EMEA, meeting regional timelines, local working hours, and adapting to market specifics. You will serve as the local representative for GTM Enablement, acting as the primary contact for EMEA leaders and sellers.
Responsibilities
- Run new-hire onboarding cohorts for EMEA-based GTM hires according to global cadence and curriculum.
- Deliver EMEA bootcamps locally and during in-region hours.
- Adapt onboarding materials for local market, language, and regulatory context.
- Track attendance, completion, and ramp metrics for all EMEA cohorts.
- Execute global enablement initiatives, including certifications, product launches, and methodology programs, within the EMEA timezone and market context.
- Identify and communicate scheduling conflicts, capacity limits, and regional blockers to the global team.
- Maintain EMEA-specific content, scheduling, and cohort data in Highspot and the LMS.
- Prepare and deliver enablement components for quarterly business reviews for EMEA leadership and field teams.
- Manage end-to-end enablement delivery for WAVE Europe and other EMEA-based programs.
- Oversee EMEA attendee readiness and regional pre-work for GKO and other company-wide events.
- Serve as the primary point of contact for EMEA reps and managers regarding enablement inquiries.
- Represent enablement at EMEA sales meetings as needed.
- Provide regular updates to EMEA leadership on regional program status and completion.
- Escalate regional risks and strategic questions to the Director, Field Performance and VP, GTM Enablement.
Requirements
- 4 to 7 years of experience in enablement, sales operations, learning and development, or a closely related GTM function.
- Hands-on experience running onboarding cohorts or training programs end to end.
- Ability to execute against a plan while exercising independent judgment.
- Credibility with quota-carrying sellers and their managers.
- Clear, proactive written communication across time zones, with a focus on early problem identification.
- Working familiarity with enablement or LMS platforms (e.g., Highspot, Sana).
- Based in or willing to relocate to London, with the right to work in the UK.
Skills
- Enablement program delivery
- Onboarding cohort management
- Training program execution
- Content adaptation
- Metric tracking
- Cross-time zone communication
- Platform proficiency (Highspot, LMS)
Location
- London
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Parloa is shaping the foundation of a new era in customer experience with agentic AI.
- Parloa has powered over one billion interactions between global enterprise brands and their customers.
- Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI use Parloa at scale.
- Parloa is at the beginning of a new era in customer experience where AI understands, reasons, and takes action.
- Parloa builds agentic AI that enterprises trust with important customer moments.
- Parloa aims to raise the standard for customer interactions, making them seamless, intelligent, and helpful.
- At Parloa, ownership means accountability for outcomes.
- Parloa operates in a fast-evolving category with high standards and complex problems.
- Parloa hires individuals who think in solutions, communicate clearly, and follow through.
- Parloa maintains startup intensity with fast execution, direct feedback, and meaningful contribution expectations.
- Parloa is backed by investors including General Catalyst, EQT Ventures, and Altimeter Capital.
- Parloa aims to become the global category leader in enterprise-grade conversational AI.
- Parloa is committed to upholding high data protection standards for client and employee data.
- All employees are instrumental in ensuring GDPR and ISO compliance (including ISO 27001) in handling sensitive information.
- Parloa is an e-verify employer in the USA.
Equal Opportunity
- Parloa provides equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.