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About the Role
This department head role, reporting to the Director of Outlets, involves balancing daily operational leadership with team development, problem-solving, and driving results across people, product, and profit. The ideal candidate will have a proven track record in high-quality restaurants, a passion for memorable dining experiences, and a drive for results through cultivating a fun, performance-driven, and evolving team culture.
Responsibilities
- Maintain a strong operational presence across all meal serving periods to ensure service standards and the guest experience remain at an optimum.
- Provide leadership, development, support, coaching, and constructive feedback for the team.
- Cultivate a culture that encourages people to connect and thrive, allowing people space to be themselves, whilst aligning the team with restaurant goals.
- Drive performance by setting metrics and benchmarks, identifying ways to improve operations, and leading the way with industry trends.
- Be proactively involved with talent acquisition, including selection and retention efforts, to ensure top talent are sought, confirmed, and retained.
- Develop strong internal relationships across the hotel, ensuring solid partnerships with those who will contribute to the success of the Restaurant.
- Drive profitability by closely managing labor and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions, and stock control.
Requirements
- 3 years' experience in a restaurant leadership role in a 5* hotel or leading restaurant with a high focus on quality whilst operating at high volumes.
- A leadership style that is authentic, engaging, and strategic, based on identified business priorities.
- A positive, can-do attitude that shows resilience and maturity, with strong communication skills.
- A strong understanding of luxury, with a sharp attention to detail and high focus on service.
- A collaborative style that will build strong relations with all Hotel departments who are key to the success of the restaurant.
- Candidates will need the right to work in Australia.
Skills
- Leadership
- Team Development
- Problem Solving
- Operational Management
- Service Standards
- Coaching
- Performance Management
- Talent Acquisition
- Relationship Building
- Budget Management
- Scheduling
- Menu Engineering
- Stock Control
- Luxury Service
- Attention to Detail
- Communication
Location
- Sydney, Australia
Work Type
- Full-time
Experience Level
- 3 years leadership experience
Salary/Compensations
- $90,000 - $95,000 plus super/incentive
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
About the Company
- Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect. The company is dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
- Four Seasons believes in genuine care and creating meaningful connections, aiming to leave lasting impressions on guests, residents, and partners.
- Four Seasons Hotel Sydney is located at the epicentre of the historic Rocks district, overlooking the Harbour and CBD, offering chic rooms, suites, an award-winning restaurant, and a vibrant bar.