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About the Role
Inferact is seeking an IT Support & Operations Engineer to manage the internal technology environment, ensuring employee productivity and security. This role involves day-to-day IT support, onboarding/offboarding, application and account provisioning, endpoint management, identity and access, SaaS administration, and office technology. The ideal candidate is a hands-on operator with security depth to enhance device security and access controls, working closely with a technical engineering team. This role focuses on building automation and repeatable processes for scalability.
Responsibilities
- Own day-to-day IT support
- Manage employee onboarding and offboarding
- Handle application and account provisioning
- Oversee endpoint management
- Manage identity and access
- Administer SaaS applications
- Manage office technology
- Improve internal systems
- Improve device security
- Enhance access controls
- Protect company information
- Build automation and repeatable processes
Requirements
- Hands-on experience owning application and systems provisioning
- Experience managing ongoing access changes
- Experience deprovisioning users cleanly
- Strong understanding of identity, access, and endpoint security
- Ability to improve device security
- Ability to reduce the risk of company information or credentials being accessed by the wrong people
- Experience improving or cleaning up an existing IT environment
- Experience standardizing access, device, and security posture gaps
- Excellent communication skills
- Ability to support and work closely with a highly technical engineering organization
- Strong organizational skills
- Ability to operate independently
- Ability to manage multiple priorities
- Ability to take broad ownership in a fast-growing startup environment
- Experience operating as a senior or early IT hire at a startup or rapidly growing technology company
- Prior experience supporting engineering-heavy or technically sophisticated organizations
Skills
- IT Support
- Operations Engineering
- Employee Support
- Device Management
- Application Provisioning
- Onboarding
- Access Management
- Endpoint Security
- Identity Management
- SaaS Administration
- Automation
- Process Improvement
- Security Controls
- Communication
- Organization
Location
- San Francisco, CA (On-site)
Work Type
- On-site
Experience Level
- Senior
- Early IT hire
Salary/Compensations
- $125,000 – $170,000 base salary
- Meaningful startup equity
Benefits
- Generous health, dental, and vision benefits
- 401(k) company match
About the Company
- Inferact's mission is to grow vLLM as the world's AI inference engine and accelerate AI progress by making inference cheaper and faster.
- Founded by the creators and core maintainers of vLLM, we sit at the intersection of models and hardware, a position that took years to build.