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About the Role

Harmony provides an always-on expert for every service request within existing tools like Slack and Microsoft Teams. Its agents use a context graph to connect employee identity, devices, applications, and history, automatically resolving requests across IT, HR, finance, procurement, and legal before a ticket is even opened. With over 100 prebuilt agents deployable in days and a 70% no-touch resolution rate, Harmony eliminates manual work from enterprise service, allowing humans to focus on complex issues. This role is for IT and HR teams seeking a modern service platform.

Responsibilities

Command the paid media agent across all paid channels, including search, paid social, display, video, and retargeting.
Own both creative aspects (ad copy, video and UGC concepts, landing pages, creative testing) and analytics (spend, cost per lead, pipeline contribution, reporting, budget reallocation) for paid media.
Analyze weekly paid reports to make decisions on budget allocation, creative scaling, and campaign adjustments.
Run AI-first content and brand creative, including building decks, writing and designing for field events, and feeding organic channels.
Produce content using AI agents, directing their output, applying brand judgment, and ensuring fast shipping.
Build and improve AI agents by writing and refining agent instructions and turning repeatable work into skills and workflows.
Capture successful processes and promote them into the system to improve quality over time.
Own end-to-end execution of marketing tasks to free up the CMO's time for strategic decisions.
Report crisply on shipped work, performance, and proposed changes using data.
Operate as a high-performing individual contributor capable of managing AI agents effectively.

Requirements

Proven experience building things on the internet, such as side projects, newsletters, viral experiments, or micro-tools.
Ability to delegate entire jobs to AI agents, manage their output, and direct their work.
Generalist mindset, comfortable with strategy, copywriting, design, and analysis.
Fluency in paid media, with experience running budgets across multiple channels and interpreting performance reports.
Deep understanding of buyer personas, particularly stretched IT or HR leaders, to create effective marketing content.
Strong taste and ability to refine AI output to a high standard.
Ability to move quickly, ship MVPs, measure results, and iterate.
Excellent written communication skills, with the ability to produce clear, concise, and on-brand copy for various formats.
Experience with B2B SaaS or targeting developer/IT audiences is a plus.
Hands-on experience with no-code and automation tools (e.g., Zapier, Make, n8n, Retool) is a plus.
Experience with LLM tooling is a plus.
Design sensibility in deck and basic creative tools is a plus.
Comfortable behind a camera and with video editing tools, and willing to travel for shoots is a plus.
Experience standing up a paid channel from scratch is a plus.

Skills

Paid media management (search, paid social, display, video, retargeting)
Ad creative development (copy, concepts, landing pages)
Marketing analytics and reporting
Content creation (decks, email copy, event materials, social media content)
AI agent management and instruction
Workflow automation
Brand judgment
Customer-centric marketing
Fast iteration and MVP shipping
Written communication
No-code tools
Automation tools
LLM tooling
Design sensibility
Video production and editing

Location

New York City

Work Type

Hybrid (4 days a week in-office preferred)

Experience Level

Flexible, calibrated to the person

Salary/Compensations

Flexible, calibrated to the person

About the Company

Harmony gives every employee an always-on expert for every service request, inside the tools they already use.
Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems.
Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
Harmony is an AI-native company. Our marketing should be the proof.

Equal Opportunity

Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.