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About the Role
The Assistant Director of Operations is responsible for the strategic leadership, operational oversight, and day-to-day management of TouchPoint Patient Observation Services across three hospital campuses. This role is based at Dell Children's Medical Center and provides direct oversight of Patient Observation Associates, Leads, Supervisors, staffing operations, regulatory compliance, customer service initiatives, and program performance at multiple hospitals. The Assistant Director serves as the primary operational leader for assigned accounts and acts as a liaison between hospital leadership, nursing partners, TouchPoint leadership, and frontline associates to ensure safe, efficient, patient-centered observation services that meet hospital and organizational expectations.
Responsibilities
- Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
- Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
- Assists to ensure client, customer satisfaction and efficient cost effective management
- Promotes the professional growth and development of all associates
- Coordinates the tasks of the subordinate Supervisory and Management team via regular communication
- Performs other duties as assigned
Requirements
- Associate’s degree required; or equivalent and relevant experience
- 3-5 years of management experience in a hospital, healthcare, hospitality, or related environment
- Strong work ethic, intense drive and initiative for quality and customer service
- Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
- Able to communicate effectively with management team, guests and team members
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Skills
- Customer service
- Leadership
- Operational oversight
- Regulatory compliance
- Staffing operations
- Program performance
- Communication
- Stress management
- Administrative skills
- Organizational skills
- Follow-through
Location
- Dell Children's Medical Center
Work Type
- Full time
- Primarily Monday through Friday, 8am-5pm with occasional weekends
Experience Level
- 3-5 years of management experience
Education Level
- Associate’s degree preferred
- Bachelor’s degree preferred
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
About the Company
- TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
- TouchPoint is a member of Compass Group USA
- Compass Group is an equal opportunity employer.
Equal Opportunity
- At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
- Certain positions may require Florida Level 2 background screening.