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About the Role
Provide peer-to-peer support and follow-up services to Chautauqua County Residents accessing Mobile Crisis Services during evenings, nights, weekends, and holidays. May also provide daytime follow-up support as needed.
Responsibilities
- Assist in the stabilization of Chautauqua County residents experiencing acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.
- Provide individual support, clinically driven self-disclosure, and modeling to assist in crisis stabilization and increased self-sufficiency.
- Provide follow-up to assist customers in accessing and navigating needed services, self-help centers, groups, and other social, church, and recreational clubs.
- Maintain on-call availability by work issued cell phone during scheduled shifts.
- Perform data reporting and analysis as a function of service quality improvement.
- Maintain confidentiality and adhere to the code of ethics.
- Promote the Agency mission.
- Incorporate a strength-based, integrated service delivery model while promoting self-sufficiency in job performance.
- Attend scheduled staff meetings, mandatory trainings, in-services, and other required functions.
- Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.
- Assist in delivering marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Intensive Services Coordinator.
- Promote positive internal and external relationships.
- Perform other duties as assigned by supervisor.
- Adhere to all policies, procedures, and protocols.
- Gather appropriate documentation and track outcomes.
- Maintain customer files inputted into CAPTAIN as assigned.
- Complete required progress reports on time.
- Participate in organizational committee structures as appropriate.
- Participate in organizational and divisional management systems.
Requirements
- Must be able to always provide consistent even-tempered customer service.
- Must be able to work evenings, nights, weekends and holidays.
- Must have a valid Driver's License and reliable transportation.
- Must be able to lift up to 50 pounds with or without reasonable accommodation.
- Must complete all OMH requirements.
- Must have internet access at home in order to utilize programs essential to the position.
- Works compassionately with a diverse population.
- Experience navigating community programs.
Skills
- Personal familiarity with the Mental Health Service Network
- Knowledge and skills necessary to modify interventions and care according to the customer’s age.
- Working knowledge of community services and agencies
- Excellent oral and written communications skills
- Ability to work as part of a team
- Ability to demonstrate initiative, resourcefulness and use sound judgment.
- Bilingual (Spanish) preferred.
Location
- Chautauqua County
Work Type
- Part-time
- Evening
- Night
- Weekend
- Holiday
Experience Level
- Non-Exempt
Education Level
- High School Diploma or GED
- College degree in Human services field preferred
- Completion of approved peer advocacy training offered through the Academy of Peer Services preferred.
Salary/Compensations
- $16.32/hourly
About the Company
- Promote the Agency mission.