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Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent posting at Algonquin Resort — free, in seconds.
About the Role
The Guest Service Representative is responsible for representing the hotel to guests throughout their stay, managing reservations, processing payments, and collaborating with other departments to ensure guest satisfaction and efficient operations.
Responsibilities
- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests.
- Complete pre-registration and room blocking for reservations.
- Adhere to credit, check-cashing, and cash-handling policies.
- Understand and track room status.
- Know room locations, types, and rates.
- Utilize suggestive selling techniques for rooms and services.
- Coordinate room status updates with housekeeping.
- Take reservations and understand cancellation procedures.
- Process guest check-outs.
- Post and file charges to guest accounts.
- Collaborate with hotel departments to improve service and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance with engineering.
- Report unusual occurrences or requests to management.
- Know safety and emergency procedures.
- Maintain a tidy and organized work environment.
- Adhere to health and safety guidelines.
Requirements
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Availability to work day, evening, and night shifts any day of the week, including weekends and holidays.
Skills
- Excellent communication skills in English
- Excellent organizational, interpersonal, and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service
- Genuine desire to exceed guest expectations
- High degree of professional work ethic and image
Work Type
- day shifts
- evening shifts
- night shifts
- weekends
- holidays
Education Level
- High school graduate or equivalent
About the Company
- InnVest Hotels is an inclusive employer.
Equal Opportunity
- As such, we welcome and encourage applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- We appreciate all applications, however only those applicants selected for an interview will be contacted.