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About the Role

Join the Amazon Web Services Professional Services (ProServe) team as a Delivery Consultant. You will work closely with customers to design, implement, and manage AWS solutions, driving customer success through their cloud journey by providing technical expertise and best practices.

Responsibilities

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Requirements

Bachelor's degree, or experience in a professional field or military
Experience as technical specialist in design and architecture
Experience in cloud based solution (AWS or equivalent), system, network and operating system
5+ years of experience in cloud architecture and implementation
5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Skills

AWS Professional level certification
Knowledge of security and compliance standards including HIPAA and GDPR
Experience communicating technical concepts to diverse audiences in pre-sales environments
AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Experience with automation and scripting (e.g., Terraform, Python)
Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Location

CAN, ON, Toronto

Work Type

Full-time

Experience Level

5+ years
3+ years

Education Level

Bachelor's degree

Salary/Compensations

126,000.00 - 210,400.00 CAD annually

Benefits

health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
Registered Retirement Savings Plan (RRSP)
Deferred Profit Sharing Plan (DPSP)
paid time off
other resources to improve health and well-being

About the Company

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud.
We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.
Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.
We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS values curiosity and connection.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.