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About the Role
The Workforce Operations team is building AI agents to automate real-time workforce management. This is a 0→1 product area offering the ownership and ambiguity of building something new within a mature product, providing an opportunity to define an AI-native approach to workforce operations.
Responsibilities
- Own problems end-to-end, from understanding decision-making processes to data models, systems, and product experiences.
- Build an AI agent for real-time workforce management that monitors support volume, staffing, and performance, identifies problems, and recommends or takes action.
- Provide the AI agent with context and tools for decision-making, integrating live operational data, historical patterns, customer policies, and the WFM platform.
- Design the control and observability layer for autonomous operations, enabling understanding of agent actions and automated decision-making.
- Evolve the core Workforce Operations product to support real-time and automated workflows at scale and with reliability.
Requirements
- 2+ years of experience building software products.
- Shipped products end-to-end, demonstrating ability to take products from idea to production.
- Strong generalist capable of working across the technology stack and learning new domains quickly.
- Experience turning ambiguity into working software.
- Consideration for real-world system behavior, including reliability, edge cases, and data quality.
- Strong product judgment, with an ability to understand user goals and contribute to solution design.
- Attention to detail in software development and user experience.
Skills
- Software product development
- End-to-end product shipping
- Generalist technical skills
- Problem-solving in ambiguous environments
- Building reliable and robust systems
- Product judgment
- Attention to detail
- AI agent development (nice to have)
- AI-powered product development (nice to have)
- Real-time systems development (nice to have)
- Data-intensive product development (nice to have)
Location
- United States
- United Kingdom
Work Type
- Full-time
Experience Level
- 2+ years of experience
About the Company
- Assembled is the only unified platform that orchestrates human agents and AI for customer support at scale.
- Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation.
- The platform includes AI Agents for end-to-end case resolution, AI Copilot for agent assistance, and AI-powered workforce management.
- Assembled is backed by $71M from NEA, Emergence Capital, and Stripe.
- The company is building a platform for effective AI and human collaboration.
Equal Opportunity
- Assembled participates in E-Verify to confirm work authorization in the United States.
- Assembled is required to verify the right to work in the UK and will conduct a Right to Work check prior to employment.
- We value diverse perspectives and are committed to building an inclusive workplace where everyone feels they belong and has the opportunity to do their best work.