Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Enrollment Operations Specialist - (Administrative Analyst/Specialist Exempt I, Range II) - CPAGE Administration role.

Rezi rewrites your resume against San Francisco State University's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Enrollment Operations Specialist - (Administrative Analyst/Specialist Exempt I, Range II) - CPAGE Administration posting at San Francisco State University — free, in seconds.

About the Role

The Enrollment Operations Specialist (EOS) performs independent professional analytical work to evaluate, improve, and support Enrollment Services operations. The EOS analyzes enrollment processes and data, identifies operational risks and inefficiencies, develops and implements business process improvements, and applies functional expertise to enrollment operations. The position combines analytical responsibility, functional expertise, hands-on enrollment operations, and a strong customer service orientation to ensure accurate, responsive, and compliant enrollment services.

Responsibilities

Independently evaluate enrollment operations, workflows, and business processes to identify operational risks, inefficiencies, service gaps, and opportunities for improvement.
Develop, recommend, document, and implement new or revised business processes, procedures, and standard operating procedures; assess results and make further adjustments as needed.
Conduct operational and data analyses, prepare reports, identify trends or issues, and develop recommendations for management that inform departmental decisions and priorities.
Lead enrollment-related operational initiatives and process improvement projects, including planning, coordinating implementation, monitoring progress, and assessing outcomes.
Apply Enrollment Services functional expertise to the testing, implementation, and adoption of enrollment-related technologies and system changes; evaluate operational impacts and recommend business process changes.
Consult with the Director of Enrollment Services and campus partners on operational issues and recommend solutions that balance policy, service, compliance, and departmental needs.
Perform individual and high-volume staff-assisted enrollment and registration transactions, including batch or cohort enrollments, for populations that cannot enroll through standard self-service processes, including closed or restricted courses and designated student populations.
Process adds, drops, withdrawals, petitions, and other enrollment transactions and maintain accurate student records in Campus Solutions and related systems.
Research and evaluate enrollment exceptions or complex cases that cannot be addressed through standard procedures; apply functional expertise to interpret applicable university, CSU, and CPaGE policies and system requirements, determine the appropriate resolution, and document decisions as needed.
Exercise independent judgment and delegated decision-making within the scope of the position to resolve complex enrollment and student record issues that are not fully addressed by established procedures.
Coordinate with CPaGE program team, academic departments, Financial Aid, Bursar, Registrar, and other campus offices to research and resolve cross-functional enrollment issues, including cases requiring evaluation of enrollment eligibility, payment status, or other administrative requirements.
Monitor high-volume registration and enrollment periods, identify emerging operational issues, and independently develop or recommend corrective actions to ensure continuity of service.
Maintain functional knowledge of Campus Solutions and other university systems and identify system or process issues affecting the accuracy and integrity of student records.
Provide consultation and guidance to students, faculty, program coordinators, and campus partners on complex enrollment matters, policies, procedures, and operational requirements.
Research and resolve complex student and partner issues requiring analysis and coordination across multiple departments.
Explain policy determinations and operational decisions clearly and recommend appropriate options or next steps based on the circumstances of each case.
Build collaborative relationships with campus partners to identify recurring issues, evaluate their operational impact, and develop sustainable solutions.
Share functional expertise and cross-train staff on enrollment processes, policy application, system functionality, and revised procedures.
Participate on cross-functional committees and workgroups, contributing Enrollment Services functional expertise.
Identify patterns in inquiries and service issues and recommend changes to communications, procedures, or systems to improve the student and partner experience.
Lead or contribute to special analytical and operational projects that support Enrollment Services, CPaGE, and SFSU priorities.
Perform other related duties consistent with the scope and level of the position.
Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D).
Demonstrate safe work practices for oneself, others, and the office environment.
Other duties as assigned

Requirements

Thorough knowledge of administrative operations, business processes, and analytical methods in a complex organizational environment.
Ability to independently interpret and apply university, CSU, and CPaGE policies and regulations and determine appropriate operational application in complex or unique situations.
Demonstrated ability to independently analyze complex operational problems, evaluate alternatives, exercise sound judgment, and make or recommend decisions with significant operational impact.
Strong analytical and problem-solving skills, including the ability to gather and evaluate data, identify trends and risks, develop recommendations, and assess the effectiveness of implemented solutions.
Ability to develop, recommend, implement, document, and evaluate business processes, procedures, and operational improvements.
Ability to plan and lead operational initiatives, system implementations, and process improvement projects involving multiple stakeholders.
Strong written, verbal, and interpersonal communication skills, including the ability to present analyses and recommendations and build collaborative working relationships with students, faculty, staff, and campus partners.
Ability to serve as a functional subject matter expert and provide consultation, guidance, and training to others on enrollment operations, policy application.
Equivalent to two years of progressively responsible professional experience in enrollment, student services, administrative operations, or a related functional area involving independent analysis, policy interpretation, development of recommendations, process improvement, and decision-making responsibility.
Must be able to work for extended periods at a computer workstation and interact frequently with students, faculty, staff, and external constituents through a variety of communication methods.
The position requires sustained attention to detail while managing multiple priorities during periods of high enrollment activity.
May occasionally be required to move materials weighing up to 45 pounds.
Must be able to work effectively with a diverse campus community while maintaining professionalism in a fast-paced, high-visibility.
This position requires the successful completion of a background check.
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Skills

Enrollment Services functional expertise
Campus Solutions
PeopleSoft
Salesforce
Microsoft Excel
Customer service orientation
Analytical skills
Problem-solving skills
Written communication skills
Verbal communication skills
Interpersonal communication skills

Location

San Francisco, CA

Work Type

Full Time
On-site

Experience Level

2 years of progressively responsible professional experience

Education Level

Graduation from a four-year college or university in business administration, public administration, higher education, communications, or a related field.
Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Salary/Compensations

$63,288.00 - $68,508.00 annually

Benefits

Medical
Dental
Vision
Pension
401k
Healthcare Savings Account
Life Insurance
Disability Insurance
Vacation and Sick Leave
State Holidays
Fee Waiver program

About the Company

San Francisco State University is an Equal Opportunity Employer.
San Francisco State is a 100% Smoke/Vapor-Free Campus.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a 'designated position' in the California State University's Conflict of Interest Code.
The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
CSU is a state entity whose business operations reside within the State of California.
CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.
While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19.

Equal Opportunity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised.
Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.