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About the Role
As a floating Patient Flow Manager, you will lead a team of Patient Flow Coordinators, Constant Observers, and Transporters within a hospital setting. You will be responsible for daily operations, staffing, employee engagement, and service excellence across four healthcare facilities, ensuring safe, effective, and patient-centered observation services.
Responsibilities
- Lead a team of Patient Flow Coordinators, Constant Observers, and Transporters.
- Manage daily operations, staffing, employee engagement, and service excellence.
- Ensure safe, effective, and patient-centered observation services.
- Provide direct oversight of staffing operations, associate development, quality assurance, client relationships, and regulatory compliance.
- Maintain a visible leadership presence at all assigned facilities.
- Drive operational performance and support employee retention efforts.
- Ensure consistency in service delivery across multiple locations.
- Understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determine, explain, and develop dispatcher logic and transporter activities; monitor and supervise dispatcher activity.
- Assist in coordination of Patient Transportation activities and services with other departments.
- Ensure compliance with all regulatory agencies including Federal, State, JCAHO, OSHA, and CDC.
- Orient, train, and develop dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
- Assist unit director in achieving financial objectives and ensure department operates within budget.
- Control departmental expenses.
- Perform other duties as assigned.
Requirements
- Management experience in a hospital, patient services, or hospitality environment.
- Analytical ability to interpret statistical data and identify trends impacting operational activity.
- Basic computer skills with Windows-based Operating System.
- Ability to troubleshoot system problems related to computer or software systems and initiate resolution.
- Must be able to perform essential functions with or without reasonable accommodation.
- Consideration for candidates with a criminal history (including relevant driving history) in accordance with applicable laws.
- Certain positions may require Florida Level 2 background screening.
Skills
- Leadership
- Staffing Management
- Employee Engagement
- Service Excellence
- Operational Performance
- Client Relationship Management
- Regulatory Compliance
- Associate Development
- Quality Assurance
- Patient Transport Concepts
- Infection Control Practices
- Body Mechanics
- Dispatcher Logic
- Computer Troubleshooting
Location
- Multiple Healthcare Facilities
Work Type
- Full-time
- Rotating Weekends
Experience Level
- Management Experience
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
About the Company
- TouchPoint, Support Services, provides customer-focused support services including healthcare housekeeping, laundry processing management, patient transportation, and food service.
- TouchPoint is a compilation of committed and talented individuals working in the industry.
- The company is dedicated to quality, exceptional customer service, and unequivocal results.
- TouchPoint is a member of Compass Group USA.
- Compass Group is an equal opportunity employer.
- Touchpoint maintains a drug-free workplace.
Equal Opportunity
- Compass Group is an equal opportunity employer.
- At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.