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About the Role
We are seeking an experienced AMS OpenText Support Consultant to provide day-to-day administrative, operational, and L2/L3 support for OpenText Content Server and related ECM components. This role focuses on platform stability, user and security administration, job monitoring, issue resolution, and operational governance, ensuring the OpenText environment remains secure, performant, and compliant in a production setting.
Responsibilities
- Perform day-to-day OpenText Content Server administration, including user, group, and role management, permission and inheritance configuration, and workspace, folder, and object administration.
- Manage categories, attributes, and metadata updates as part of operational support.
- Support configuration changes under change-management control.
- Monitor and manage Content Server background jobs, queues, and scheduled tasks.
- Identify and resolve job failures, backlogs, and performance issues.
- Coordinate restarts and maintenance activities as per operational procedures.
- Handle L2/L3 incidents and service requests in line with SLAs.
- Perform root-cause analysis for recurring issues and implement corrective actions.
- Provide timely communication and updates to stakeholders.
- Provision and de-provision users and groups.
- Troubleshoot access, permission, and visibility issues.
- Support onboarding/offboarding and role-based access changes.
- Analyze Content Server logs and diagnostics to identify issues.
- Support resolution of login/authentication issues, performance degradation, and configuration inconsistencies.
- Coordinate with infrastructure, DB, and network teams as required.
- Support deployment of configuration changes and fixes across environments.
- Assist with patching, upgrades, and post-deployment validation.
- Maintain environment consistency between Dev, QA, and Prod.
- Maintain operational documentation, runbooks, and SOPs.
- Ensure compliance with audit and governance requirements.
- Contribute to continuous improvement initiatives within the AMS framework.
Requirements
- 8–12+ years of experience supporting enterprise ECM platforms.
- 5+ years of hands-on OpenText Content Server AMS/support experience.
- Experience working in AMS or managed services environments with ticketing systems and SLAs.
- Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments.
- Experience supporting OpenText Archive Center, Core Capture, or VIM.
- Knowledge of authentication/SSO integrations (LDAP, AD, SAML).
Skills
- OpenText Content Server administration
- User, group, and role management
- Permission and inheritance configuration
- Workspace, folder, and object administration
- Categories, attributes, and metadata management
- Change management
- Background job monitoring and management
- Incident resolution
- Service request handling
- Service Level Agreements (SLAs)
- Root-cause analysis
- Stakeholder communication
- User and group provisioning/de-provisioning
- Access, permission, and visibility troubleshooting
- Onboarding/offboarding support
- Log analysis
- Authentication/SSO integrations (LDAP, AD, SAML)
- OpenText Extended ECM (xECM)
- SAP integration
- OpenText Archive Center
- OpenText Core Capture
- OpenText VIM
- Ticketing systems
- Operational documentation
- Runbooks
- SOPs
- Audit and governance compliance
- Continuous improvement
Location
- Canada Remote
Work Type
- Full Time
- Remote
Experience Level
- 8-12+ years of experience supporting enterprise ECM platforms
- 5+ years of hands-on OpenText Content Server AMS/support experience
Education Level
- OpenText certifications are a plus.
Benefits
- Local statutory benefits
- Paid time off
- Holidays
- Retirement Planning
- Bonus Program
- Long-Term Incentive Plan
- Commission potential for client referrals
- Professional Development
- Cell phone/Internet Reimbursement