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About the Role

As a Food Runner at Soho House, your goal will be to provide members and guests with outstanding customer service and actively help to improve their overall dining experience. You will be responsible for preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers, while assisting servers in providing quality hand-plated service.

Responsibilities

Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
Accommodate special requests from guests or provide alternative solutions that better suit business needs or advise management
Ensure the delivery of a seamless service by thinking quickly on your feet, managing/anticipating guest and member needs, and ensuring servers, Executive Chef, and General Manager are supported
Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
Adhere to health and safety policies, including allergy procedures, and all Company processes, procedures, standards, and local, state, and federal laws
Work as a team to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section
Clean and stock server alley and expo area
Demonstrate knowledge of the menu and make suggestions when asked by members and/or guests

Requirements

Minimum of 2+ years’ experience in a similar capacity
Ability to thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem-solving under pressure
Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment, and autonomously
Tips certified and POS knowledge

Skills

Customer service
Problem-solving
Teamwork
Communication
Menu knowledge
Food running
Table preparation
Order taking
Order expediting
Health and safety compliance
POS systems

Location

New York

Work Type

Full-time

Experience Level

2+ years

Salary/Compensations

$12—$12 USD

Benefits

Competitive compensation packages
Global benefits and perks
Training to develop technical and managerial skills
Medical, Dental & Vision (for full-time employees)
Retirement fund with a 2% match (for full-time employees)
Paid Time Off (sick days + vacation days for full-time employees)
Career Development opportunities (domestic or international, managerial or technical)
Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
Learning & Development courses (internal and external)
Access to Cookhouse & House Tonic events
Team Events (fitness sessions, cinema screenings, art classes)
Team Meal provided while on duty

About the Company

Introducing Cardon, Soho House's newest restaurant concept. A rustic, elegant, yet modern take on the American steakhouse.
Soho House offers competitive compensation packages that feature global benefits and perks.
Soho House can progress your career domestically or internationally as well as managerially or technically.
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.