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About the Role
The Chief of Staff, Head of Marketing Strategy & Operations leads the evolution of ServiceNow's marketing function into a business-run operation. This role combines the Chief of Staff mandate of extending the CMO's reach with the operational rigor of a Marketing Strategy & Operations leader, owning planning, performance systems, and business infrastructure to connect strategy to execution.
Responsibilities
- Run the business of marketing, owning the operating model, planning rhythm, and performance systems.
- Lead the Office of the CMO, building and running the strategic hub for the marketing leadership team.
- Drive focus and accountability by turning company goals into clear marketing priorities, budgets, and metrics.
- Simplify operations to increase organizational speed and output.
- Accelerate transformation by building frameworks, processes, and governance for marketing.
- Lead change management and skill-building across the marketing function.
- Oversee the Marketing AI Center of Excellence, driving AI adoption, governance, and innovation.
- Partner across Sales, Finance, and IT to define and operationalize engagement with enterprise buying groups.
- Oversee major initiatives end-to-end, including program management and ensuring measurable outcomes.
- Lead M&A integration for Marketing, preparing and executing seamless integrations.
- Connect functions by aligning brand, product, growth, and field teams.
- Simplify collaboration and maintain clean operations across Finance, Sales, Product, and HR.
- Represent Marketing in company forums, ensuring alignment on priorities, resources, and business impact.
- Lead at scale by building, developing, and inspiring a high-performing organization.
Requirements
- 15+ years leading marketing operations, strategy, or transformation in global, matrixed organizations.
- Proven ability to scale complex systems with clarity, speed, and discipline.
- Deep experience in planning, budgeting, performance management, and marketing ROI.
- Track record of leading transformation, simplifying complexity, modernizing processes, and driving accountability.
- Experience leading senior teams across operations, planning, and emerging capabilities like AI.
- Strong communication and influencing skills, with the ability to lead confidently.
- A calm, steady leadership style that brings focus and forward motion.
Skills
- Marketing Operations
- Marketing Strategy
- Transformation Leadership
- Planning
- Budgeting
- Performance Management
- Marketing ROI
- Process Modernization
- Accountability
- AI Adoption
- Governance
- Innovation
- Program Management
- M&A Integration
- Cross-functional Collaboration
- Communication
- Influencing
- Leadership
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
Experience Level
- 15+ years
Salary/Compensations
- $263,900 - $448,600
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
About the Company
- ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better.
- Building an AI-native culture where technology and talent are unstoppable together.
- Committed to freeing people from busywork so they can focus on meaningful work.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- ServiceNow may be required to obtain export control approval from government authorities for certain individuals for positions requiring access to controlled technology subject to export control regulations.