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About the Role

The SAP Academy for Customer Success is a development program designed for individuals with 1-3 years of professional experience. The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions, aiming to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products. The CSM serves as the strategic point of contact, leveraging SAP resources to maintain overall customer health.

Responsibilities

Successfully complete a 10-month learn-apply program, including classroom and field phases, to enhance support in the CSM role.
Immerse in multi-dimensional, experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Enhance skills in solution portfolio management, customer retention, and value realization.
Receive onboarding in the local market with on-the-job training and mentoring by a senior CSM professional.
Work both behind the scenes and directly with customers.
Gain knowledge of SAP and the Customer Success board area.
Obtain professional experience to be ready to serve customers.
Engage in practical learning application for the role.
Transition into a direct customer-facing CSM role upon program completion.
Continue to receive mentoring and coaching support to accelerate growth.

Requirements

2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
Experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
Cooperative and productive approach to working relationships, internally and externally.
Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
Understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network.
AI focus areas: AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering.
A curious and agile mindset, with a passion for learning and resilience in a fast-paced environment.
Strong problem-solving, project management, and creative thinking skills.
Ability to collaborate across teams and communicate ideas clearly and effectively.
Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
A growing foundation in business acumen and emerging technologies, especially artificial intelligence.
Results-oriented approach and the courage to take initiative.
Knowledge in SAP Finance & Spend Management (F&S), including accounting, procurement, and supplier management.
Knowledge in S/4HANA Finance.
Knowledge in Finance & Quote to Cash (Q2C).
Knowledge in Procurement.
Knowledge in SAP SuccessFactors (Human Capital Management - HCM), including core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
Knowledge in SAP Supply Chain Management (SCM), including Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
Knowledge in SAP Customer Experience (CX), including e-commerce, sales, customer service, and marketing processes.
Knowledge in SAP Business Transformation Management (BTM), including Business Process Management/Business Process Automation applications.
Knowledge in SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC), including database and data management, analytics, application development and integration, intelligent technologies, and AI.
Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
Must be able to work 3 days a week in office/client site.
Vacation will not be approved during some critical times of the program.

Skills

Digital transformation
Global intelligence
Human skills
Business acumen
Technology acumen
Solution knowledge
Industry knowledge
Strategy
Tools
Process
Customer retention
Value realization
AI fundamentals
AI uses
AI ethics
Business processes
English proficiency
AI Adoption Mindset
Agentic AI Day-to Day Practice
Context Engineering
Problem-solving
Project management
Creative thinking
Collaboration
Clear communication
Emotional intelligence
Cultural awareness
Emerging technologies
Accounting
Procurement
Supplier management
S/4HANA Finance
Finance & Quote to Cash (Q2C)
SuccessFactors (HCM)
Supply Chain Management (SCM)
Customer Experience (CX)
Business Transformation Management (BTM)
Business Technology Platform (BTP)
Business Data Cloud (BDC)
Integration technology
Application technology
Data technology
Infrastructure technology
Security technology

Location

Local market
San Ramon, California

Work Type

Hybrid work setup
Full-time employment

Experience Level

1-3 years of professional experience
Graduate

Salary/Compensations

78,000 - 180,700

Benefits

Great benefits
Competitive pay

About the Company

We help the world run better.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce.
The work is challenging - but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity.
It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.
SAP Next Gen is our global experience for students and early talent (0-3 years of professional work experience).
Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.

Equal Opportunity

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.