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About the Role

This leadership role owns standards and assurance for JLL's Technology Labs Center of Excellence, building the playbooks and governance that define best practices for operating and maintaining tech labs, cleanrooms, and critical research environments globally.

Responsibilities

Develop and maintain the Tech Labs standard O&M playbook.
Provide and maintain tech lab-specific documentation, SOPs, guidance, and training materials.
Run structured due-diligence engagements on individual accounts to capture current default operating models and surface gaps.
Align playbook to follow industry standards within the space.
Finalize, gain approval for, and formally release the operating standard, then keep it current.
Own the assurance program for Tech Labs, extending JCAP with tech lab-specific questions and guidance.
Partner closely with the Vertical Engineering Lead for Tech Labs to ensure the standard is deployable.
Engage and maintain working relationships with DC & CEM engineering SMEs, Technology account teams, and divisional leadership.
Be responsible and accountable for development of training content for Tech Labs Operations and Maintenance standard and Assurance program.
Train teams on the newly developed playbook, JCAP questions, and ongoing updates and revisions.
Follow change management processes to inform teams of changes.
Support incident management for the lab space, including investigation, root cause analysis, and reporting.
Coordinate with Engineering Operations, Quality & Compliance, and HSSE to ensure statutory compliance.
Assist with client-facing technical consultations related to lab space performance and reliability.

Requirements

Significant experience (15+ years) in critical environment, tech lab, engineering, or standards/compliance leadership.
Demonstrated track record of writing and maintaining operational standards or SOPs used by technicians in the field.
Experience designing, running, or supporting an assurance, audit, compliance, or standards-implementation program.
Ability to work across many accounts and reconcile a single global standard against local variation.
Excellent technical writing and stakeholder communication skills.
Hands-on experience with technology lab environments, environmental controls, or similar critical infrastructure.
Cross-functional coordination experience within a large, matrixed organization.
Corporate real estate or engineering operations background preferred.
Candidates must be authorized to work in the United States without sponsorship.

Skills

Strong analytical and program management skills.
Detail-oriented.
Collaborative.
Strong technical/engineering understanding of critical environments and lab systems.
Clear communicator.
Collaborative team player.
Proactive problem-solver with a continuous-improvement mindset.
Think Big — simplifies the complex, sees the big picture across a large, dispersed portfolio.
Drive Change — intellectually curious, comfortable building a new capability from a blank page.
Get it Done — acts decisively, takes ownership, sees standards through from draft to release.
Business First — keeps client and JLL outcomes in view.

Location

Remote –Chicago, IL
Remote –San Francisco, CA
Remote –Trenton, NJ

Work Type

Remote

Experience Level

15+ years

Education Level

Bachelor's degree in Engineering, Facilities Management, or a related technical field.
Professional Engineer (PE) license preferred.
Experience in the technology sector preferred.
Familiarity with Reliability-Centered Maintenance (RCM) frameworks and failure mode analysis preferred.
Prior experience standing up a standards or assurance function from scratch preferred.

Salary/Compensations

175,000.00 – 257,150.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.