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About the Role
JLL is seeking an Account Director to lead the Americas region for an Integrated Portfolio Strategy (IPS) - oriented Work Dynamics relationship. The ideal candidate is a proven leader with extensive transaction management expertise, experience leading other portfolio services, effective client relationship skills, and account management experience. This role provides leadership, strategy, and direction to a global client delivery team and partners with regional and portfolio services leads to drive integrated results.
Responsibilities
- Delivers High Client Satisfaction
- Aligns with client on key priorities and adjusts as business conditions or opportunities change.
- Ensures high quality service delivery and budget stewardship that exceed client expectations
- Anticipates needs; responds to client issues in an expedient and professional manner
- Builds lasting relationships quickly and communicates effectively at an executive level
- Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
- Create, mentor, and manage high-performing teams that remain engaged and thriving
- Understands client’s key business drivers; focuses the team to ensure work is aligned with client’s highest priorities
- Embodies the firm’s values and core behaviors of collaboration, integrity and excellence
- Advances the firm’s culture and employee experience priorities by focusing on hiring, rotation and promotion
- Identifies and develops successors for all key leadership roles
- Retains all current business. Identifies client value-add opportunities to expand business beyond existing service lines
- Proactively identifies areas to incorporate innovation into account operations
- Becomes internal reference for best-in-class service delivery
- Develops budget, manages to ensure plan is met or exceeded
Requirements
- 10+ years transaction management experience
- Leadership experience in Account Management
- Licensed broker or salesperson
- Portfolio management experience or certification
- Experience overseeing lease administration services
- Proven track record leading a regional team, with strong account management and communication skills.
- Willingness to travel (less than 25%)
- Candidates must be authorized to work in the United States without sponsorship.
Skills
- Transaction management
- Account management
- Client relationship management
- Communication skills
- Presentation skills
- Executive presence
Location
- Remote –Chicago, IL
- Remote –New York, NY
- Remote –Raleigh, NC
- Remote –Washington, DC
Work Type
- Remote
- Full-time
Experience Level
- 10+ years transaction management experience
- Leadership experience
Salary/Compensations
- 170,000.00 – 215,000.00 USD per year
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
About the Company
- JLL empowers you to shape a better world by combining world-class services, advisory and technology for our clients.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
- Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
- Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
- California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
- Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.