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About the Role
As a Senior Client Program Manager, you will orchestrate strategic client relationships, leading large-scale transformations such as cloud migrations, pension system modernizations, and health & welfare platform rollouts. You will partner with executive stakeholders, drive effective governance, and translate complex technical work into measurable business outcomes, shaping how organizations deliver benefits to their employees.
Responsibilities
- Own end-to-end delivery of complex Defined Benefit, Defined Contribution, and Health & Welfare programs.
- Manage multiple workstreams, coordinate across Product, Development, Configuration, Data, QA, and Operations.
- Manage dependencies, mitigate risks, and forecast financial performance.
- Serve as the senior delivery voice for key clients and build trusted relationships with executive stakeholders.
- Lead steering committees and strategic client conversations.
- Proactively identify opportunities for modernization, improvement, and value creation.
- Establish governance frameworks that accelerate delivery.
- Set up effective escalation paths and deliver clear, data-driven executive reporting.
- Ensure program health, risks, and financial impacts are visible and actionable.
- Influence cross-functional teams in a matrixed environment.
- Foster collaboration and create accountability across diverse teams.
- Champion innovative delivery practices, including automation and AI-enabled solutions.
- Contribute to PMO evolution by sharing lessons learned and developing best practices.
- Champion modern delivery methodologies and tools.
Requirements
- 10+ years managing complex, client-facing programs (software implementations, business transformations, or large-scale delivery initiatives).
- Background in Benefits or Pension delivery, SaaS platforms, enterprise software implementation, or related complex environments.
- PMP certification (non-negotiable).
- Proven success delivering large, multi-workstream programs with real business impact.
- Strong financial acumen: budgeting, forecasting, change control, risk management.
- Executive presence: ability to speak confidently with senior leaders and negotiate across boundaries.
- Mastery of delivery tools: MS Project, Azure DevOps, Jira, Smartsheet, or similar platforms.
- Degree in Business, Technology, Engineering, Finance, Actuarial Science, or a related field.
- Thrive in client-facing environments and enjoy stakeholder management.
- Balance strategic thinking with disciplined execution.
- Influence teams across a matrixed organization and drive results without direct authority.
- Comfortable with ambiguity and driven to create clarity and alignment.
- View yourself as a trusted advisor.
Skills
- Program Management
- Client Relationship Management
- Cloud Migration
- Pension System Modernization
- Health & Welfare Platform Rollouts
- Governance
- Financial Forecasting
- Risk Management
- Cross-functional Team Leadership
- Automation
- AI Tools
- MS Project
- Azure DevOps
- Jira
- Smartsheet
Location
- In-office
- Virtual
- Hybrid
Work Type
- Full-time
Experience Level
- Senior
- 10+ years
Education Level
- Bachelor's Degree in Business, Technology, Engineering, Finance, Actuarial Science, or a related field
- PMP Certification
Salary/Compensations
- $100,000 - $120,000
Benefits
- Comprehensive total rewards package
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Career growth and learning & development opportunities
About the Company
- TELUS Health is empowering every person to live their healthiest life by leveraging leading-edge technology and focusing on individual uniqueness to create the future of health.
- We are a global-leading health and well-being provider encompassing physical, mental, and financial health.
- Our Retirement & Benefit Solutions team powers cloud-based platforms that touch millions of lives across North America, modernizing systems for pension administration, benefits delivery, and health & welfare programs.
- We are a people-focused, customer-first, purpose-driven team that innovates and does good, improving lives through technology solutions.
- We foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Equal Opportunity
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.