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About the Role
Lead exceptional guest experiences at the AT&T Hotel and Conference Center, a dynamic hospitality destination in Austin. This role involves leading the Front Desk team to create unforgettable impressions for guests, playing a critical part in delivering elevated service.
Responsibilities
- Inspire and lead the Front Desk team to deliver warm, personalized, and memorable guest experiences.
- Uphold the highest service standards and ensure every guest interaction reflects our commitment to hospitality excellence.
- Respond to guest concerns with professionalism, empathy, and confidence, turning challenges into opportunities to exceed expectations.
- Serve as Manager on Duty and participate in Lobby Ambassador responsibilities, maintaining a visible leadership presence throughout the property.
- Coordinate VIP arrivals and special guest experiences to ensure flawless execution.
- Partner with the Front Office Manager to oversee daily Front Desk operations and ensure exceptional service delivery.
- Collaborate with departments across the hotel to create seamless arrival, stay, and departure experiences.
- Manage room inventory, reservation blocking, and occupancy strategies to optimize revenue and guest satisfaction.
- Monitor reports, guest folios, reservation activity, and operational metrics to ensure accuracy and efficiency.
- Review group resumes, arrival manifests, VIP alerts, and event details to proactively prepare the Front Office team for success.
- Coach, mentor, and develop Front Desk colleagues to achieve individual and team success.
- Assist with recruiting, interviewing, onboarding, training, and performance management efforts.
- Support workforce planning, scheduling, payroll administration, and attendance management.
- Foster a positive, collaborative, and high-performing workplace culture focused on teamwork and accountability.
- Participate in leadership meetings and contribute ideas that strengthen service, operations, and employee engagement.
Requirements
- Previous hotel Front Office experience, with supervisory or leadership experience preferred.
- Passion for hospitality and creating exceptional guest experiences.
- Strong communication and interpersonal skills with the ability to connect with guests, team members, and leaders.
- Proven ability to lead, coach, and motivate a team in a fast-paced environment.
- Excellent problem-solving and decision-making skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities while maintaining composure and professionalism.
- Flexible availability is required, including days, evenings, weekends, holidays, and occasional overnight shifts based on operational needs.
Skills
- Hospitality
- Guest Service
- Leadership
- Team Management
- Communication
- Problem-Solving
- Organizational Skills
- Revenue Management
- Operations Management
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Supervisory experience preferred
- Leadership experience preferred
Education Level
- Associate's degree in Hospitality, Business, or a related field preferred
- Bachelor's degree in Hospitality, Business, or a related field preferred
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- FLIK is a hospitality company focused on people and growing talent.
- The AT&T Hotel and Conference Center is located in the heart of Austin on the University of Texas campus.
- It is a dynamic hospitality destination where world-class service, memorable guest experiences, and exceptional events come together.
- Flik is a member of Compass Group USA.
Equal Opportunity
- Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
- Certain positions may require Florida Level 2 background screening.