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About the Role
At Route 32 Pediatric Dentistry & Orthodontics, we're committed to providing exceptional orthodontic and dental care while creating an outstanding patient experience. We're looking for a friendly, organized, and motivated Treatment Coordinator Assistant (TCA) to support our Treatment Coordinator and help ensure every patient feels welcomed, informed, and cared for throughout their consultation journey.
Responsibilities
- Support the Treatment Coordinator throughout the consultation process.
- Schedule, reschedule, and confirm patient appointments.
- Contact referral patients and follow up on referrals and treatment recommendations.
- Answer patient questions and provide an exceptional customer service experience.
- Welcome patients, provide office tours, and introduce them to the orthodontic team.
- Verify patient paperwork, obtain necessary signatures, and maintain accurate patient records.
- Take diagnostic records, including X-rays, photographs, and digital scans.
- Prepare treatment documents and referral letters.
- Assist with same-day consultations and educate patients about orthodontic services.
- Support the Treatment Coordinator, Office Manager, and Front Desk with daily office operations.
- Participate in community outreach and marketing events as needed.
- Perform other duties as assigned by the Practice Manager.
Requirements
- Previous dental or orthodontic experience preferred, but willing to train the right candidate.
Skills
- Excellent communication and organizational skills
- Strong attention to detail
- Ability to multitask and work independently or as part of a team
- Bilingual is a plus
- Positive, dependable team player
- Organized with strong attention to detail
- Friendly with excellent communication skills
- Adaptable in a fast-paced environment
- Customer service focused
- Comfortable working with children, teens, and adults
- Proficient with computers and patient management software
- Bilingual (preferred)
Location
- Bee Caves
- Westlake
Work Type
- Monday–Friday
Salary/Compensations
- Starting at $20 per hour, based on experience
Benefits
- Health, Dental, Vision, Life, and Short-/Long-Term Disability Insurance
- 401(k)
- Paid Training
- Advancement Opportunities
About the Company
- Route 32 Pediatric Dentistry & Orthodontics is committed to providing exceptional orthodontic and dental care while creating an outstanding patient experience.
Equal Opportunity
- Smile Magic/Family Smiles is committed to ensuring equal employment opportunities for all applicants and employees. Employment decisions are based on job-related qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.