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About the Role
The Business Development Manager supports, researches, identifies, qualifies, and advances new business opportunities. This role helps build a strong pipeline of prospective customers, maintain accurate CRM data, support initial quoting and RFP responses, and ensure qualified opportunities are transitioned to the appropriate salesperson with complete and actionable information. The ideal candidate is a proactive relationship builder comfortable with market research, initiating customer conversations, coordinating internal teams, and representing the company at industry events.
Responsibilities
- Identify and pursue prospective customers aligned with strategic growth objectives.
- Conduct outbound prospecting via email, phone, LinkedIn, industry events, and referrals.
- Develop relationships with key decision-makers, influencers, consultants, and industry partners.
- Qualify opportunities based on business fit, revenue potential, timing, customer needs, and decision-making process.
- Maintain a consistent pipeline of well-qualified opportunities.
- Research target companies, market segments, geographic areas, industry trends, and competitive activity.
- Identify new restaurant groups, hospitality companies, emerging concepts, ownership groups, and other potential customers.
- Monitor new openings, expansions, leadership changes, funding announcements, and other events that may create business-development opportunities.
- Prepare account profiles and background information before customer meetings and sales handoffs.
- Share relevant market intelligence with sales and company leadership.
- Enter and maintain accurate prospect, contact, activity, and opportunity information in the company’s CRM.
- Document all material customer interactions, next steps, timelines, and decision criteria.
- Monitor opportunities throughout the business-development process and ensure follow-up activities are completed.
- Maintain pipeline stages, estimated opportunity values, projected close dates, and other required information.
- Provide regular pipeline reports and updates to leadership.
- Introduce qualified opportunities to the appropriate salesperson or sales team.
- Provide a thorough handoff including customer background, key contacts, identified needs, opportunity scope, timing, budget information, competitive considerations, and agreed-upon next steps.
- Coordinate introductory meetings between prospective customers and the assigned salesperson.
- Remain involved during the transition when appropriate to maintain continuity and strengthen the customer relationship.
- Follow up with the salesperson to ensure opportunities continue to progress.
- Gather information needed to prepare accurate initial quotes and proposals.
- Complete initial pricing and quoting for RFPs and other new-business opportunities.
- Coordinate with sales, purchasing, operations, finance, manufacturers, and other internal stakeholders to obtain required information.
- Review initial quotes completed by salespeople for accuracy, completeness, competitiveness, and alignment with customer requirements.
- Track RFP deadlines, clarification questions, required documentation, and submission requirements.
- Help prepare presentations, proposals, supporting materials, and final submissions.
- Attend relevant trade shows, conferences, customer meetings, networking groups, and industry events.
- Represent the company professionally and communicate its capabilities and value proposition.
- Participate in customer presentations, pitches, discovery meetings, and follow-up conversations.
- Develop new relationships and generate actionable leads from events.
- Document new contacts and opportunities in the CRM and ensure timely follow-up after each event.
- Travel as needed to support customer meetings, presentations, trade shows, and strategic business-development initiatives.
Requirements
- Demonstrated ability to prospect, build relationships, and develop qualified sales opportunities.
- Strong research, organization, communication, and project-management skills.
- Experience using a CRM to manage contacts, activities, opportunities, and reporting.
- Ability to understand pricing, quotes, proposals, and RFP requirements.
- Strong attention to detail and the ability to manage multiple opportunities and deadlines simultaneously.
- Confidence presenting to customers and representing the company at professional events.
- Ability to work collaboratively with salespeople and cross-functional internal teams.
- Willingness and ability to travel as business needs require.
- Experience within foodservice equipment and supplies, hospitality, restaurant operations, distribution, or a related industry is preferred.
- Familiarity with tabletop, smallwares, equipment, disposables, and related foodservice product categories is preferred.
- Experience preparing or coordinating complex RFP responses is preferred.
- Experience working with national or multi-unit restaurant and hospitality customers is preferred.
- Candidates are encouraged to apply even if they do not meet all listed requirements.
Skills
- Business development
- Sales
- Account management
- Hospitality
- Foodservice
- Distribution
- Market research
- Relationship building
- CRM management
- Quoting
- RFP response
- Presentation
- Communication
- Project management
- Attention to detail
- Collaboration
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years of experience in business development, sales, account management, hospitality, foodservice, distribution, or a related field.
Education Level
- Bachelor’s degree in business, marketing, hospitality, communications, or a related field preferred.
Benefits
- Medical
- Dental
- Vision
- Short term disability
- Long term disability
- 401K with company match
- Group life insurance
- Flexible spending
- Paid time off
- Paid holidays
About the Company
- Singer Equipment Company cultivates partnerships and amplifies success, empowering employees to thrive and grow professionally.
- Proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award.
- Has an unbeatable reputation within the industry.
Equal Opportunity
- Singer Equipment Company is an Equal Opportunity Employer.
- Celebrates diversity and is committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.