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About the Role

New Relic is seeking a passionate Account Manager to join their team. This role is crucial for driving retention, adoption, and expansion within existing revenue streams. The Account Manager will build strategic customer relationships and collaborate across internal teams to ensure customer success and growth.

Responsibilities

Utilize skills in customer success, renewals, and sales methodologies to exceed customer expectations and deliver value.
Function as a secondary seller within a unified pod structure, supporting the Account Executive.
Review areas of opportunity (whitespace analysis) and organize enablement sessions.
Build positive relationships with customers, including economic buyers and decision-makers.
Negotiate contracts for direct and partner-managed agreements.
Proactively identify at-risk accounts and develop strategic plans to mitigate churn.
Grow revenue at renewal time and throughout the customer lifecycle.
Increase Billable Consumption Metric (BCM) and convert Pay-As-You-Go (PAYG) customers.
Collaborate with Account Executives to become the customer's voice within New Relic.
Coordinate Customer Business Reviews and contribute to Account Plans.
Complete the Renewal Process & Discussions.
Support customer Onboarding and strengthen product knowledge through Account Health Checks, Business Value Assessments, and Enablement Sessions.
Collaborate with departments to resolve customer issues and advocate on their behalf.
Effectively communicate company messages and value proposition.
Use analytical skills to advise strategy, identify industry trends, and inform economic buyers.
Maintain accurate customer master records and ensure Salesforce hygiene.

Requirements

5+ years of experience in a quota-carrying role, managing renewals, or customer success role.
Experience closing large complex time-sensitive software contracts, preferably within the SaaS industry.
Proven ability to build deep, strategic relationships with customer contacts at all levels, including senior leadership and C-Level Executives.
Experience in building, analyzing, and interpreting datasets to accurately manage a pipeline.
A track record of identifying key customer goals and steering value-based discussions.
Excellent professional written and verbal communication skills.
Experience mastering time management to retain loyal customers and renew contracts.
Experience using and learning new software (e.g., G Suite, Salesforce, Salesloft) MS Excel and PowerPoint presentations.
Visa sponsorship is not available for this position.
Criminal background check is required.
Candidates are evaluated based on qualifications, regardless of protected characteristics.

Skills

Customer Success
Renewals
Sales Methodologies
Relationship Building
Negotiation
Churn Mitigation
Revenue Growth
Customer Adoption
Data Analysis
Salesforce
G Suite
MS Excel
PowerPoint
Observability
Application Performance Monitoring
DevOps
Consumption-based Selling
Challenger Sale
Command of the Message
MEDDPICC
Project Management

Location

Remote

Work Type

Remote
Fully office-based
Hybrid

Experience Level

5+ years of experience

Salary/Compensations

$138,000—$172,000 USD (On-Target Earnings)

Benefits

Healthcare
Dental
Vision
Parental leave and planning
Mental health benefits
401(k) plan and match
Flex time-off
11 paid holidays
Volunteer time off

About the Company

New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability.
They build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements.

Equal Opportunity

Fostering a diverse, welcoming and inclusive environment is important to us.
We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.
We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy