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About the Role
The Manager, Field Service Leader for the Samsung account in Texas leads field service operations for ASM's advanced semiconductor manufacturing equipment. This role offers technical leadership, customer engagement, and people management to ensure successful service execution. As the primary escalation point for critical customer issues, this leader drives operational excellence, strengthens customer relationships, and develops a high-performing field service team.
Responsibilities
- Lead and develop a team of Field Service Engineers supporting Samsung across Texas customer sites.
- Serve as the primary customer escalation lead for complex equipment and operational issues.
- Drive the successful execution of installations, qualifications, preventive maintenance, upgrades, and recovery activities.
- Partner with customers, engineering teams, product support, and business units to resolve technical challenges and improve tool performance.
- Lead continuous improvement initiatives focused on reliability, uptime, safety, service quality, and customer satisfaction.
- Analyze service and tool performance data to identify trends, prevent repeat failures, and improve operational outcomes.
- Support account strategy through capacity planning, resource readiness, technology adoption, and long-term customer support planning.
- Promote a strong safety culture while ensuring compliance with ASM, customer, and regulatory EHS requirements.
- Develop team capability through coaching, mentoring, performance management, and succession planning.
Requirements
- Bachelor's degree in Engineering, Physics, Materials Science, or a related technical discipline and 16+ years of relevant experience; OR Master's degree and 12+ years of relevant experience; OR PhD and 8+ years of relevant experience.
- Minimum 1+ years of people leadership, management, or equivalent field leadership experience.
- Ability to travel up to 20% domestically and internationally.
- Fluent in both English and Korean.
- Experience supporting semiconductor manufacturing equipment within a semiconductor fab or capital equipment environment.
- Demonstrated experience leading customer escalations, critical issue resolution, and structured troubleshooting efforts.
- Strong understanding of cleanroom operations, semiconductor manufacturing processes, and safety requirements.
- Excellent communication and stakeholder management skills with the ability to influence customers, field teams, engineers, and senior leaders.
Skills
- Technical leadership
- Customer engagement
- People management
- Problem-solving
- Continuous improvement
- Data analysis
- Capacity planning
- Resource readiness
- Technology adoption
- Safety culture promotion
- Coaching
- Mentoring
- Performance management
- Succession planning
- Stakeholder management
- Business acumen
Location
- Texas
Work Type
- Field Service
Experience Level
- 16+ years of relevant experience with Bachelor's degree
- 12+ years of relevant experience with Master's degree
- 8+ years of relevant experience with PhD
- 1+ years of people leadership/management experience
Education Level
- Bachelor's degree in Engineering, Physics, Materials Science, or a related technical discipline
- Master's degree
- PhD
About the Company
- For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible.
- With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.
- We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.
- Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
- We make the tech that enables the chips in devices which improve lives around the world.
- We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
- To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
Equal Opportunity
- ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.