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About the Role
The Housekeeping Manager is responsible for maintaining pristine residences and common spaces for owners, guests, and colleagues at Fairmont Heritage Place, Ghirardelli Square. This role involves providing engaging, sincere, and personalized services to turn moments into special memories.
Responsibilities
- Consistently offer professional, friendly, and engaging service
- Lead and manage the day-to-day operation of the Housekeeping Department to ensure Brand and Luxury Service Standards are followed
- Actively engage on the floor, closely supervising operations
- Maintain all residences and public areas, plus Heart of the House, ensuring the highest standards of cleanliness are met
- Assist in recruitment, training, and learning & development of the housekeeping team
- Ensure tools and equipment are in good working order
- Regularly conduct monthly linen and supply inventory checks to assist with managing proper controls with purchasing and acquisitions in the department
- Ensure and assist with the consistent delivery of performance appraisals, recognition, incentive programs, and monthly department meetings
- Create and distribute schedules on a weekly basis, while complying with the CBA
- Track attendance and manage timekeeping daily
- Oversee payroll management and ensure timelines are followed for payroll processing
- Conduct monthly departmental meetings and ensure execution of Annual MIPP Training program
- Conduct all union-related biddings throughout the calendar year as required by CBA
- Ownership of regular inspections and Standards Audits of storage areas, guestrooms, and public spaces
- Manage Deep Cleaning/Preventative Maintenance Program
- Manage Lost & Found Program
- Oversee team shift checklists to ensure task completion
- Ensure compliance with all SOPs
- Follow all safety policies and maintain accurate SDS binders
- Follow departmental policies and procedures
- Perform other duties as assigned
Requirements
- Previous leadership experience in a hospitality setting required
- Experience in residential management and housekeeping preferred
- Computer literacy in Microsoft Office required
- Excellent written and oral communication skills
- Highly responsible and reliable
- Strong interpersonal and problem-solving abilities
- Ability to work well under pressure
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on owner and guest needs, remaining calm and courteous at all times
- Constant standing and walking throughout shift
- Frequent verbal communication requiring speaking and hearing
- Frequent written communication requiring typing, reading, and writing
- Occasional kneeling, pushing, pulling, lifting 50 lbs and more
Skills
- Leadership
- Housekeeping Management
- Customer Service
- Team Management
- Training and Development
- Inventory Management
- Payroll Management
- Scheduling
- Performance Appraisals
- Inspections
- Safety Compliance
- Microsoft Office
Location
- San Francisco
Work Type
- Full-Time
- Permanent
Experience Level
- Based on experience/qualifications
Education Level
- University/College degree in a related discipline preferred
Salary/Compensations
- USD 82000 - USD 98000 - yearly
Benefits
- Complimentary upgrades
- Extended stays
- Discounted stays across Fairmont & Raffles properties
- Special dining and wellness discounts
- Complimentary uniforms and dry cleaning
- Fitness center access
- Special offers throughout Ghirardelli Square
- Bonus eligible
About the Company
- Fairmont Hotels & Resorts is a network of 90 spectacular properties in 30 countries.
- Fairmont Heritage Place, Ghirardelli Square is a Private Residence Club with 53 one-, two-, and three-bedroom residences.
- Our values include Respect, Excellence, Belonging, Empowerment, and Integrity.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.