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About the Role
The position is accountable for proactively soliciting and handling sales opportunities, ensuring business is turned over properly and in a timely fashion for proper service delivery. Conducts day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives and personal sales goals.
Responsibilities
- Proactively builds and strengthens relationships with existing and new customers to enable future bookings.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
- Researches and develops new leads for property business.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Upsells each business opportunity to maximize revenue potential.
- Executes and supports the operational aspects of business booked.
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
- Executes brand’s Customer Service Standards and property’s Brand Standards.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
Requirements
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.
Skills
- Sales
- Customer Relationship Management
- Revenue Management
- Market Analysis
- Customer Service
Experience Level
- 1-3 years experience
Education Level
- 2-year degree
- 4-year bachelor's degree
About the Company
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
- Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
- The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
- It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
- As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
- And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
- In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.