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About the Role
The Global Field Enablement team builds scalable enablement programs that help our global revenue teams ramp faster, sell more effectively, and stay productive throughout their careers. This role owns the digital experience across our GTM technology ecosystem, aiming to make it easier for sellers to learn, navigate, and use their daily tools. You will identify workflow friction, improve adoption, and recommend solutions using platforms like WalkMe and AI.
Responsibilities
- Own the digital adoption strategy across key GTM platforms, with WalkMe as the primary platform.
- Partner with Sales Ops, Business Technology, Revenue Operations, Product Marketing, and Enablement to identify workflow friction and improve the seller experience.
- Design and deliver in-app guidance, automation, and other adoption solutions that help users complete critical workflows faster and with greater confidence.
- Evaluate business problems and recommend the right solution, whether through WalkMe, AI, process improvements, or other enablement technologies.
- Build, test, deploy, and maintain WalkMe experiences across our GTM technology stack.
- Use platform analytics and user feedback to measure adoption, identify opportunities, and continuously improve the experience.
- Partner with platform owners to influence roadmaps, advocate for enhancements, and align adoption strategies across systems.
- Conduct user experience (UX) research and qualitative field interviews to gather direct feedback from sellers, surfacing friction points to inform digital adoption solutions.
- Develop standards and best practices for digital adoption that can scale across the organization.
- Stay current on AI and digital adoption technologies and recommend new capabilities that improve field productivity.
Requirements
- 5+ years of experience in enablement, digital adoption, learning technology, business systems, knowledge management, or a related field.
- 3+ years building and administering WalkMe or another Digital Adoption Platform.
- Experience improving user adoption across enterprise SaaS applications such as Salesforce, Gong, Highspot, Clari, Outreach, or similar platforms.
- Experience evaluating business problems and translating them into practical, scalable solutions.
- Ability to independently lead cross-functional initiatives from discovery through implementation, balancing business needs, technical constraints, and user experience.
- Strong analytical skills with experience using data to measure adoption and guide decisions.
- Excellent communication and stakeholder management skills.
- Ability to work independently, influence cross-functional teams, and manage competing priorities.
- WalkMe Builder Certification
Skills
- WalkMe
- Digital Adoption Platform
- Salesforce
- Gong
- Highspot
- Clari
- Outreach
- AI
- HTML
- CSS
- JavaScript
- Analytics
- Reporting
Location
- San Francisco, CA
Work Type
- Onsite
- Hybrid
Experience Level
- Associate
Salary/Compensations
- $117,000—$160,600 USD
Benefits
- Equity (where applicable)
- Bonus
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
About the Company
- Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.